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Nataliia
Matviienko
Goal-oriented professional with work
experience seeking a remote full- or part-time
position to further develop my skills and gain
new experience. Strong communicator and
team player, quick to learn and adapt to
change. Responsible and detail-oriented, with
a solid ability to complete projects effectively
while continuously improving both soft and
technical skills.

CONTACT EDUCATION
[открыть контакты](см. выше в блоке «контактная информация») Complete higher education, Lviv National
[открыть контакты](см. выше в блоке «контактная информация») Nniversity after Franko
Biology and Biochemistry
Lviv, Ukraine
2020/July 30, 2024
Instagram Foreign Languages
2020/2024
SKILLS Magister’s degree, Kyiv Medical University
Clinical Psychology (extramural studies)
Fast and creative writing September 2024 - February 2026
Effective time managment
Knowing of psychology
Ability to multitask WORK EXPERIENCE
Computer and programs skills (also
Slack, ClickUp, Jira, PowerBi, Backend
4writers.net
Offices, Google Workspace)
Photo-editting apps (PicsArt, AirBrush, Writer, translator: writing essays, various
Snapseed, Canva) studies and works.
Developed imagination
Communication skills IGaming Company (NDA) | February 01,
Team Managment 2024 - June 2025
Ability to learn quickly CSR (February 1 - March 1)
Stress resistance Support TEAM LEAD (March 1 - present) - managing
VIP IGaming Management a 24/7 support team (20+) in an online casino
Personal approach environment: hiring, mentoring, quality control, and
Promotional campaigns using the CRM improving NPS/CSAT. Optimized internal processes,
system support structure, and cross-departmental
collaboration with CRM, Risk, Payments, and VIP.
Launched Power BI dashboards, coordinated
working with different platforms, and implemented
CERTIFICATIONS tools: ClickUp, Jira, Slack, BO. Took part in key
projects: KYC, bonus systems, fraud prevention,
Certifications by Mindspring Mental complaints handling, customer insights, and UX
Health Alliance. improvements.
Certification by FORTHEM IGaming Company (NDA) | June 16,
Courses by “Genious” 2025 - January 01, 2026
VIP Coordinator (VIP Manager): Serving VIP
LANGUAGES clients with a deep understanding of player
behaviour and needs. Responsible for personalised
communication via email and messengers,
English: B2 monitoring client activity and resolving product
Ukrainian: native speaker queries. I develop individual offers and bonus
Polish: A2. programmes to increase loyalty through CRM, and
Spanish: A1. collaborate with marketing and technical teams to
optimise the user experience.
 IGaming Company (NDA) | November 01,
HOBBIES 2025 - March 1
VIP TEAM LEAD:
Writing texts, composing music, poems
Supervising VIP client communication via messengers,
and songs
ensuring high-quality personalized support.
Sports, singing, learning new languages
Resolving complex player issues promptly and
Volunteering
maintaining high service standards and loyalty.
Member of the folk song and dance
Promoting and selling personalized bonus offers to
ensemble
increase retention and LTV.
Coordinating with CRM, Risk, and Payments teams for
efficient issue resolution.
Monitoring team performance and supporting
achievement of KPIs.
IGaming Company (NDA) | December 01,
2025 - present
Account Manager:
Managing daily communication with clients, ensuring
consistent support and relationship development.
Monitoring task execution and preparing regular
performance reports for both internal teams and
clients.
Driving upsales and upgrading clients to higher-value
service packages.
Organizing documentation processes and contributing
to team structure development.
Conducting regular performance calls and client
surveys to improve satisfaction and retention.
Coordinating internal project communication to ensure
timely and effective workflow execution.