Timothy

Timothy Ifeoluwa Falade
Email: [открыть контакты](см. выше в блоке «контактная информация») | Phone: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary
Enthusiastic medical doctor combining clinical experience with strong skills in teaching and customer service. Skilled in patient care, effective communication, and team collaboration, bringing a unique blend of medical knowledge and interpersonal expertise to diverse
professional settings.
Work Experience

• Customer Service Representative

Wizzair

2020-2026

* Delivered exceptional customer service via phone, email, live chat, and face-to-face interactions.
* Assisted customers with bookings, ticket changes, baggage enquiries, and travel information.
* Resolved customer complaints efficiently, ensuring high customer satisfaction.
* Processed refunds, rebookings, and service requests in line with company policies.
* Maintained accurate customer records and managed support cases using Zendesk and Salesforce CRM.
* Utilised Microsoft Office Suite (Excel, Word, Outlook) to prepare reports, maintain documentation, and support daily operations.
* Collaborated with cross-functional teams to ensure efficient service delivery and issue resolution.

● Intern Medical Doctor
University of Medical Sciences Ondo, Akure Facility
2023 – 2024
- Participated in patient diagnosis, treatment, and ward rounds under senior supervision.
- Assisted in minor surgical procedures and emergency care.
- Educated patients and families about treatment plans and preventive care.
- Maintained accurate patient records and collaborated with multidisciplinary healthcare teams.
● English Tutor Mr English
2020 – 2022
- Taught English grammar, vocabulary, reading, and writing to students of various proficiency levels.
- Developed personalized lesson plans and provided targeted feedback to students.
- Conducted speaking and listening sessions to enhance conversational fluency.
- Prepared students for English proficiency tests and school exams.
● Customer Service Manager Mr Bright Finances
2016 – 2018
- Led a customer service team in handling client inquiries and resolving service issues.
- Trained and mentored junior staff to enhance communication and service delivery skills.
- Designed customer feedback systems to improve satisfaction rates.
- Acted as liaison between clients and finance officers to ensure seamless transactions.

Education
Master of Medicine (M.D.)
Dnepropetrovsk State Medical University — 2022

Bachelor of Science in Biochemistry
Federal University of Agriculture, Abeokuta — 2015

Skills
• Microsoft Excel
• Salesforce CRM
• Patient Care
• Interpersonal Communication
• Lesson Planning and Teaching

Languages
• English (Fluent)

Certifications & Awards
• Award of Excellence — Dnepropetrovsk State Medical University (2022)