Lesia

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Contact



UA, Khmelnytskyi,



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Core Qualifications
• Adaptable
• Keen to learn and adapt to new skills.
• Team Player
• Comfortable working as a team but motivated to work on my own too.
• Excellent communication skills
• Both verbal and written skills.
• Customer Service skills
• I always appreciate the need for excellent customer service.
• Smart appearance
• I take pride in my appearance and timekeeping
• Fluent in Microsoft office, Word, Excel, PDF.

References
References available upon request.

Languages
English - Intermediate
Russian - Fluent
Ukrainian - Expert

Additional Information
• Driving license category B


Professional Summary

Experience

October 2021 to June 2022
Chief Specialist Department of natural resources and ecology, Khmelnytskyi, Ukraine
• Consideration of documentation on the planned activities of enterprises for environmental impact assessment, issuance of conclusions and refusals to carry out planned activities
• Reviewed investigations after breaches, including impact analysis and recommendations to avoid repeats.
July 2020 to October 2021
Chief Specialist The head office of the state fiscal service, Khmelnytskyi, Ukraine
• Conducting claims work of the main department
• Conducting contractual work
• Consideration of letters, complaints from citizens and other organizations
• Representing the interests of the service in the courts
• Reviewed investigations after breaches, including impact analysis and recommendations to avoid repeats.
February 2018 to July 2020
Chief Specialist legal adviser Department of agro-industrial development, Khmelnytskyi, Ukraine
• Litigation and claims work
• Consideration of claims and complaints
• Representing the interests of the service in the courts
• Managed complaints with calm, clear communication and problem-solving.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
May 2006 to November 2006
Chamber Maid Hotel "Lybid Plaza", Khmelnytskyi, Ukraine
• Cleaned guest rooms and changed linen to high standards.
• Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
• Delivered extra linen, paper products and toiletries to guests upon request.
• Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
• Used specific cleaning products in each guest room as per company procedures.


Education
June 2020
master's degree public administration and administration / Territorial administration and local self-government Leonid Yuzkov Khmelnytsky University of Management and Law, Khmelnytskyi
June 2017
master's degree Jurisprudence / Criminal Law
Khmelnytsky University of Management and Law, Khmelnytskyi

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