Контактная информация

Соискатель указал телефон и эл. почту.

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Опыт работы

Customer support representative

с 04.2024 по 03.2026 (2 года)
Globy B2B, Remote (Marketing, advertising, and PR)

1) Handled an average of 50+ inquiries from global buyers and suppliers through live chat, email, and ticketing systems, maintaining a customer satisfaction rating above 90%

2) Facilitated connections between verified buyers and suppliers, improving lead conversion and repeat interactions.

3) Collaborated closely with the sales and supplier management teams to ensure accurate product listings and smooth onboarding for new clients.

4) Monitored and tracked customer feedback to identify recurring issues, escalating technical or compliance-related concerns to the product team for resolution.

5) Supported the verification process for new suppliers, ensuring profiles met company standards for reliability and authenticity.

6) Provided after on-boarding assistance for suppliers, helping them navigate the platform and optimize listings for better visibility.

7) Recognized by the team leads for maintaining exceptional professionalism and accuracy in customer communications.

Account manager

с 05.2023 по 03.2024 (11 месяцев)
AB logistics, Remote (Transportation and logistics)

1. I was in charge of managing clients and serving as the main point of contact for clients, ensuring their logistics needs are met efficiently.

2. Overseeing the movement of goods, from pickup to delivery, and coordinating with operations, warehouse, and transport teams.

3. Handling delivery issues, delays, or damages quickly to maintain client satisfaction.

4. Negotiating rates, preparing service agreements, and ensuring compliance with client contracts.

5.Tracking shipment performance and preparing reports on delivery timelines, costs, and client satisfaction.

6. Identifying upselling or cross-selling opportunities to grow accounts and increase revenue.

7. Ensuring all shipping documents, customs requirements, and industry regulations are handled

Achievements:

I maintained 100% Client retention rate over 12months by delivery consistent service

I successfully onboarded and managed 8 new clients in 2 months.

Sales manager

с 02.2022 по 04.2023 (1 год 3 месяца)
Окаnna LLC, Remote (Wholesale, distribution, imports, and exports)

1. Identified potential customers
2. Presented and promoted company's services through cold calls, emails, text messages.
3. Keeping in touch with potential clients, addressing concerns and encouraging repeat businesses
4. Ensuring accurate and timely order placement and coordination with internal departments for fulfillment.
6. Providing ongoing support to existing clients.
7. Keeping records of sales activities, meetings, and client feedback for review by sales manager

Achievement
1. I always exceed my targets
2. I was awarded sales rep of the month two times one months.

Customer support representative

с 03.2019 по 01.2022 (2 года 11 месяцев)
PrimeEdge Group, Remote (Wholesale, distribution, imports, and exports)

Key Responsibilities:

1) Assisted customers with product inquiries, purchases, and after-sales support
2) Promoted products and services, identifying opportunities to upsell and cross-sell
3) Handled inbound and outbound customer interactions via phone, email, and chat
4) Resolved complaints and ensured customer satisfaction at every touchpoint
5) Processed orders, returns, and exchanges accurately
Maintained updated customer records and sales data
6) Collaborated with sales and marketing teams to meet revenue targets

Achievements:
1) Increased sales revenue by 30% through effective upselling and product recommendations
2) Maintained a 95% customer satisfaction rating across all service channels
Successfully handled 120+ customer interactions daily while meeting sales targets
3) Recognized as Top Sales Support Representative for exceeding monthly performance goals
4) Boosted repeat customer rate by 20% through excellent service and relationship management
5) Contributed to team exceeding quarterly sales targets consistently

Знания и навыки

• Active sales
• Communicability
• Educability
• Direct sales
• Management of CRM
• B2B Sales
• Handling objections
• MS Outlook
• Active listening
• Business communication
• Data analysis
• Digital marketing

Знание языков

Английский — свободно

Рекомендации

Dominion Okafor

Dominion Okafor

Sales Manager, Globy B2B

Дополнительная информация

Core Skills:

Sales Support & Upselling
Customer Relationship Management (CRM)
Communication & Negotiation
Conflict Resolution
Problem-Solving
Time Management
Product Knowledge & Promotion

Tools & Systems:

CRM Software (e.g. Zoho)
Microsoft Office Suite
Slack, For internal communication
Zoom: For meetings with customers and calls.
Ringostat for calls