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Resume

Personal details

Name Olena Hubrii

Email address [открыть контакты](см. выше в блоке «контактная информация»)

Phone number [открыть контакты](см. выше в блоке «контактная информация»)

Address Ukraine, 01054 Kyiv

Date of birth July 25, 2000

Place of birth Ukraine

Education

Sep 2018 - Jun 2020 Fashion Designer
Kyiv National University of Technologies and Design, Kyiv
changed speciality and moved to Poland

Oct 2020 - Dec 2024 Graphic Arts
Polish-Japanese University of Information Technology, Warsaw
Licencjat, Bachelor's degree in Graphic Visualisation

Employment

Oct 2023 - Present Customer Support Specialist
Obrio, Kyiv
Delivered exceptional customer service by addressing inquiries and
resolving issues efficiently, resulting in a 95% customer satisfaction rate.
Trained and mentored new team members, fostering a culture of continuous
improvement and high performance.
Utilized CRM software to track customer interactions and manage follow-up
actions effectively.
Facilitated regular team meetings to discuss performance metrics and share
best practices among team members.
Provided customer support in English (B2-C1 level) via chat online
communication. Developed strong communication skills and adaptability in
an international environment.

Jan 2023 - Oct 2023 Graphic design expert (freelance)
Athens (Greece) Warsaw (Poland)
Collaborated with clients to understand their design needs and deliver
tailored solutions within tight deadlines.
Designed logos, branding materials, and mockups for local businesses.
Collaborated with clients to deliver visually appealing and functional
solutions. Used Adobe Photoshop and Illustrator to create impactful visuals.
Created engaging social media graphics that increased client audience

This resume is made with CVwizard.com.
 engagement
Produced digital marketing materials using Adobe Creative Suite, ensuring
consistent brand messaging.

Jun 2020 - Oct 2020 Barista
Nespresso, Kyiv (Ukraine)
Engaged with regular customers to build loyalty, leveraging feedback to tailor
service and offerings to their preferences.
Trained new staff on beverage preparation techniques and customer service
protocols, fostering a collaborative team environment.
Prepared coffee beverages. Strengthened interpersonal and multitasking
skills in a fast-paced setting.

Jan 2019 - May 2019 Call Center Operator
Kyiv
Answered an average of 100+ incoming calls per shift, providing timely and
accurate information to customers regarding products and services.

Mar 2021 - Aug 2021 Freelance
Kyiv

Skills

Customer Service

English Communication

Graphic Design

Adobe Photoshop

Performance Metrics

Client Collaboration

Mentoring

Social Media Graphics

Languages

English

Ukrainian

Polish

German

Russian

This resume is made with CVwizard.com.