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NATALIA ZAHUZOVA
Project Manager| Project Coordinator
Profile
Detail-oriented and proactive Project Manager with 12+ years of experience in team
coordination, operations, and customer service. Recently transitioned into digital
project coordination, working with project documentation, internal processes, client
support, and CRM tools. Skilled in cross-functional communication, product setup, and
stakeholder interaction. Eager to grow within a tech-driven company and support
product implementation from planning to delivery.

Pet -Project - LITETravel
Description of the project: A mobile app designed to simplify trip planning through AI-
driven recommendations, customizable itineraries, and seamless booking integrations. It
features route planning, gamification, social sharing, and real-time travel updates,
enhancing user experience and engagement.
Key features and contributions:
[открыть контакты](см. выше в блоке «контактная информация») Formation of the roadmap; SOW for the project;
Organizational structure; Value proposition;
[открыть контакты](см. выше в блоке «контактная информация»)
Project budgeting; Building customer journey map;
Telegram
Mind map; Integration with booking services;
Linkedin Gamification and social sharing features.
Project backlog creation;
Exeter
Work Experience
Education Freelance -
Digital Project Coordinator & Marketing Assistant (Remote (Ukraine / UK) — 2024)
Google Certificate - Agile Project Managed and launched educational digital products;
Management Online 2025 Created and managed content plans;
Managed communications: client inquiries, scheduling, feedback collection
IT School GoIT – IT Project Management
Supported scheduling, email communication, and task tracking for remote teams.
Online 2025
Managed documentation: contracts, agreements, online forms
Kryvyi Rih University of Economics and
Libraries Unlimited (UK) –
Management
Volunteer Employment Consultant (june 2023 – september2023)
Records Management (Bachelor) Assisted job seekers with resume writing, career coaching, and professional training
(Ukraine, 2010-2012) Cooperation with employment agencies.
Professional Mining & Technological Conducted workshops on professional communication and application writing.
college – Computer Operator
LLC ATB Supermarket (Ukraine) –
(Ukraine, 2005–2006)
Store Manager and CRM Manager (2012- 2022)
Tech Skills Launched and managed a new high-volume retail store, leading cross-functional
Project Planning & Documentation: SOW, operations and team performance.
Roadmap, Mind Map, Backlog Oversaw a team of 90+ staff, improving workflows and introducing a mentorship-
Task Coordination & Time Management: Task based training program.
Prioritization, Time Tracking, Scheduling Optimized business processes, which contributed to early openings of additional
stores.
Agile Methodologies: Agile, Scrum, Kanban
Implemented a CRM system and developed retention strategies, increasing
Tools: Jira, Confluence, Slack, Miro
customer loyalty.
Office Software: MS Office (Excel, Outlook,
Conducted internal audits and ensured full compliance with financial and safety
Word), Google Workspace regulations.
CRM Systems: 1C CRM Created standardized documentation and automated reporting to streamline
Risk Management & Issue Escalation administrative tasks.
Maintained productivity and staff alignment in a fast-paced, deadline-driven
Soft Skills environment.
Cross-Functional Team Coordination
RBB Group Supermarket (Ukraine) –
Team Collaboration & Interpersonal
Store Manager (2010- 2012)
Communication
Oversaw operational and financial planning, including budgeting, reporting, and
Stakeholder Engagement & Negotiation resource allocation.
Problem Solving & Risk Identification Created and maintained internal documentation, schedules, and team workflows
High Adaptability & Continuous Self-Learning — experience transferable to project documentation and coordination.
Time Management & Task Prioritization Developed internal policies and standard operating procedures (SOPs).
Handled cross-functional coordination of inventory, logistics, and procurement —
Languages
relevant to managing deliverables and dependencies in tech projects.
English: Upper-Intermediate Resolved client escalations and improved service processes, demonstrating
Russian: Native stakeholder communication and conflict resolution skills.
Ukrainian: Native