Daria

Daria
Karmazina
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Dnipro, Ukraine 53219

EXPERIENCE
SUMMARY
11/2022 - Current
Detail-orientated documents Documents Processor
Processor adept at making decisions, Aspire Global | Kyiv , Ukraine
managing deadlines and conducting
team reviews. With expertise in • Responsible for processing documents efficiently and accurately.
analysis and quantitative problem- • Demonstrated ability to work within a fast-paced environment with minimal
solving skills, dedicated to company supervision.
growth and improvements. • Utilized MS Office, including Excel, for data analysis and documentation
management.

05/2021 - 11/2022
SKILLS Senior German Customer support agent
• Independent worker with the ability Aspire Global | Kyiv , Ukraine
to take initiatives and make
• Developed excellent communication and problem-solving skills while
decisions within the agreed scope.
providing high-quality support to clients.
• Flexible and organized with good • Demonstrated flexibility and adaptability in addressing customer inquiries
time management skills.
and escalations.
• Quick learner with a hands-on
• Identified customer needs and helped customers use specific features.
attitude and positive mindset.
• Communicated and coordinated with colleagues as necessary to resolve
• Experience in writing procedures
complaints and gather information to help customers.
and preparing internal
processes/guidelines/flow charts.
09/2020 - 04/2021
• Willingness to improve internal
Broker
processes and tools.
Mover Jet Logistics | Dnipro, Ukraine

• Applied strict company and regulatory standards when producing contracts
and documentation.
• Answered numerous external customer calls per day, responding to queries
knowledgeably and professionally to increase satisfaction and deliver
smooth communications.

EDUCATION
2014
Tavrida National University | Simferopol
Master's Degree in English Language and Literature: Philology