Влад

Vladyslav Trokhymenko
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Tartu, Estonia | LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)
Professional Summary
Motivated and detail-oriented Technical Support Specialist with over 2 years of experience providing remote assistance for software and hardware issues. Skilled in diagnosing problems, guiding users, and automating repetitive tasks to increase efficiency. Seeking a full-time remote position within the EU or global markets. Fast learner with strong work ethics and a passion for process optimization.
Key Skills
- Remote troubleshooting (TeamViewer)
- Excel functions and data handling
- Strong analytical thinking and persistence
- Basic understanding of Windows systems
- Communication (EN/RU/UA)
- Workflow optimization and automation mindset
- Microsoft Office Suite
- Eager to learn new tools (ticketing systems, CRM, etc.)
Professional Experience
• TrackEnsure Inc. — Technical Support Agent
Remote | Dec 2021 – Present
- Provided daily remote technical support for logistics software users across the USA and Canada.
- Resolved hardware and software issues using TeamViewer and internal tools.
- Maintained high-quality communication and documented support cases.
- Assisted non-technical users with setup and troubleshooting via email and chat.
• Grand Hotel Binz 5* — Intern (Hospitality Support)
Binz, Germany | Sep 2021 – Nov 2021; May 2019 – Sep 2019
- Assisted guests and coordinated front desk activities.
- Practiced ERP tools for reservation and customer management.
- Developed discipline, multilingual communication, and reliability.
• Cherkassy Palace 3* — Front Desk Assistant (Internship)
Cherkasy, Ukraine | Jun 2021 – Jul 2021
- Handled check-ins/outs and responded to guest requests.
- Maintained booking records and ensured smooth service delivery.
Education
• Cherkasy State Technological University
Master's in Hotel and Restaurant Business (2022 – 2024)
Bachelor's in Hotel and Restaurant Business (2018 – 2022)
Languages
- Ukrainian — Native
- Russian — Native
- English — B1–B2