Личные данные скрыты

Этот соискатель решил скрыть свои личные данные и контакты. Вы можете связаться с ним со страницы https://www.work.ua/resumes/13914688/

Operations manager

Рассматривает должности:: Operations manager, Business Operations manager, Process Improvement manager
Вид занятости:: полная, неполная
Город проживания:: Одесса
Готов работать:: Удаленно

Опыт работы

Operations Manager

с 02.2020 по наст. время (6 лет 7 месяцев)

Directed daily operations and coordinated workflows across multiple departments, supporting a network of 300+ owner-operators and cross-functional teams.
Managed and indirectly coordinated teams of up to 100 employees and operational staff, improving communication, accountability, and issue resolution processes.
Designed and implemented operational systems for driver retention, referral bonuses, sign-on bonuses, equipment return tracking, and workforce attrition analysis.
Built reporting frameworks and performance tracking processes, enabling data-driven decision-making across retention, onboarding, and operational functions.
Led retention initiatives and incentive programs that improved client engagement and reduced turnover during challenging market conditions.
Developed SOPs, workflow documentation, and process improvement initiatives to increase operational efficiency and scalability.
Implemented AI-assisted and workflow automation solutions using Zapier, Gmail, Google Sheets, OpenAI, Notion, and Telegram, reducing manual work and improving visibility into critical business processes.
Monitored key operational metrics, including retention, churn, onboarding performance, and workforce trends, translating insights into actionable improvements.

Образование

Миколаївський національний університет імені В. О. Сухомлинського

Історія і право, Миколаїв
Высшее, с 2015 по 2020 (5 лет)

Дополнительное образование и сертификаты

European Voluntary Service

12 month

Erasmus+

2017, 2018, 2022

ШКОЛА МИСТЕЦТВ ІМ. В. ЗІНКЕВИЧА

2009-2014

Знания и навыки

Ініціативність
Уміння аналізувати
Управлінські навички
MS Excel
Ведення CRM
Google Sheets
Комунікабельність
Здатність до навчання
Адаптивність
MS Power BI
Conflict resolution
Впровадження системи KPI
User Bitrix24
Onboarding for staff
Staff training
Mentoring
Business Operations
Process Improvement
Workflow Optimization
Cross-functional Collaboration
SOP Development
KPI Management
Document workflow automation
Zapier
Notion
AI Automation
Performance Tracking
Data analysis

Знание языков

Английский — выше среднего
Украинский — свободно