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Personal Information:
TIHRAN KHACHATRIAN
Place of residence: Ukraine; Kyiv
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @meiyoarumono
Date of Birth: April 10, 2002

Professional Experience:

Customer Service Specialist:

Company: D-Capital | July 2021 – December 2021
• Resolved customer issues related to website usage and interface, ensuring efficient
support.
• Guided clients through order placement, offering optimal solutions.
• Diagnosed and resolved large-scale issues (e.g., transaction failures), reducing system
downtime.
• Coordinated with payment providers to enable rapid customer onboarding.
• Handled inquiries to build trust and foster loyalty.

Sales Manager:

Company: High Score | February 2022 – December 2022
• Implemented a new sales system that enhanced customer support operations.
• Contributed to a 40% increase in high-volume clients through improved processes.
• Managed and updated the CRM system accurately.
• Utilized Excel and Word for efficient client database management.
• Developed personalized approaches for each new client to ensure a positive
experience.
• Effectively handled customer objections and resolved issues promptly.
• Delivered comprehensive feedback regarding client needs.

Team Leader of Sales:

Company: Path Flow | January 2023 – December 2023
• Ensured adherence to KYC requirements within the team.
• Maintained a healthy and productive work process.
• Designed and implemented a training program for both new and experienced
employees.
• Boosted customer support results by over 20% and increased client volume by nearly
30%.
• Managed team operations and improved direct oversight.
• Raised each agent’s average performance by more than 50% in two months.
• Contributed significant rise in company turnover.
 Head of Sales:

Company: Path Flow | January 2024 – February 2025
• Developed expertise in B2B, B2C, and B2G sales strategies.
• Elevated customer support standards across the department.
• Organized and assigned tasks effectively to ensure operational efficiency.
• Applied multi-management techniques for enhanced team coordination.
• Increased sales department efficiency by over 200% within the first six months.
• Fostered improved collaboration between employees and their direct managers.
• Introduced a new management system for team leaders that resulted in a 200%
improvement in performance.
• Prioritized time management and adaptability to support dynamic changes.
• Provided thorough reports on ongoing results and identified areas for improvement.
• Focused on company interests as the top priority while establishing a friendly and
productive working environment.

Languages:
- Armenian – Native
- Ukrainian – Upper-Intermediate (B2)
- English – Advanced (C1)

Personal Skills:

- Highly responsible and dependable
- Strong understanding of time management and prioritization
- Customer-oriented with excellent interpersonal skills
- Clear and effective communicator, able to share information simply with new clients
and team members
- Detail-oriented perfectionist, committed to high-quality work
- Proficient in maintaining and updating CRM systems
- Skilled in working with Excel for data management and analysis
- Analytical mindset with ability to interpret and utilize customer data
- Experienced in troubleshooting and resolving technical issues
- Able to improvise and stay calm in stressful client interactions
- Adaptable to changing environments and processes
- Team player with experience organizing and leading team workflows

Education:

- National University of Trade and Economics; Kyiv, Ukraine
- Studied Economics and Trade, 2019 – 2020 (2 years)

COMPUTER SKILLS:

- Confident user of PC; various types of CRM system, PowerPoint, Excel, MS Word