Eric

Ariguzo Ugonna Eric McDonald
Abuja, Nigeria
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)
Professional Summary
Empathetic and driven sales professional with a B.Sc. in Human Physiology and ongoing studies in Psychology. Five years of outstanding performance as a Sales Manager in the education sector, consistently exceeding targets and building trust-based relationships. Skilled at active listening and guiding clients through complex decisions. Looking to leverage healthcare knowledge, strong communication skills, and CRM proficiency to help international medical tourism clients access high-quality care with confidence.
Education
B.Sc. Human Physiology
Madonna University, Nigeria
Graduated: 2016
Online Certificate in Psychology (In Progress)
Coursera
Deepening understanding of human behavior, empathy, and effective client communication.
Professional Experience
Sales Manager
Knowledge International Schools, Abuja, Nigeria
2016 – 2021
- Consulted prospective parents and students on educational programs, tailoring recommendations to their needs and budget.
- Led a sales team in reaching and surpassing monthly enrollment targets; consistently achieved 120%-150% of annual sales goals.
- Conducted virtual and in-person presentations to explain program structures, fees, and benefits—maintaining a 90%+ conversion rate.
- Managed the CRM system to track leads, analyze conversion metrics, and refine outreach strategies for optimal performance.
- Built strong, trust-based relationships by actively listening to concerns, addressing objections, and providing empathetic support throughout the enrollment process.
- Trained and mentored junior sales staff on best practices in client communication, negotiation, and CRM usage.
Core Competencies
- Client Consultation & Support: Skilled at conducting one-on-one meetings (Zoom, WhatsApp, etc.) to understand needs and explain available options clearly.
- Sales & Relationship Building: Proven track record of exceeding targets through trust-based relationships and proactive follow-up.
- Healthcare Knowledge: Solid foundation in human physiology; ability to learn medical terminology and context quickly.
- CRM Proficiency: Experienced in using CRM tools to manage leads, track interactions, and analyze performance data.
- Empathy & Active Listening: Trained in psychology principles, with a patient and calm approach to client concerns.
- Adaptability & Growth Mindset: Always eager to learn new processes, tools, or languages to better serve clients.
- Communication: Fluent English (B2+); articulate in both written and verbal interactions.
Skills
- CRM Systems (lead management, performance analytics)
- Virtual Meeting Platforms (Zoom, Microsoft Teams, WhatsApp/Telegram)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Active Listening & Empathy
- Sales Strategy & Negotiation
- Client Relationship Management
- Basic Medical Terminology (through Human Physiology background)
Languages
- English – C2
- Currently taking Spanish classes on YouTube and Spanish Dict
Certifications & Training
Certificate in Psychology (Ongoing) – Coursera, 2025
Additional Information
- Willing and able to travel internationally if required.
- Time differences do not matter; available to work across time zones.
- Passionate about guiding people to better health outcomes and improving their quality of life.
- Comfortable with remote work, flexible scheduling, and asynchronous communication across time zones.
- Highly organized, reliable, and committed to professional development—open to learning new tools, protocols, and languages.