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Olha Diakon
Kuwait
E-mail address: [открыть контакты](см. выше в блоке «контактная информация»)
Telephone number: [открыть контакты](см. выше в блоке «контактная информация»)
Date of birth: 08.08.1992
Nationality: Ukrainian
Height: 168 cm

PERSONAL PROFILE
I am a trustworthy and conscientious person with a hardworking and mature attitude, who
does not stop until a task has been completed. I always conduct myself tactfully and
professionally in any circumstances. I am flexible and dedicated towards my duties. From
my previous experience working with companies such as Christian Dior, Prada Group, Hilton
Kyiv and Kuwait Airways, have acquired patience and great customer multinational
experience; as well as, such qualities like working as part of a team. Also, working with
international workers and established ethnic minorities with multi lingual, multicultural and
varied socio-economical backgrounds.

SKILLS

➢ Communication skills
➢ Organisational skills
➢ Multitasking
➢ Good time management
➢ Patience and calmness under pressure
➢ A person with a desire to succeed
➢ Driven and determined
➢ Can work on my own or good networker and team player
➢ Able to achieve goals with the ability to work to deadlines
➢ Languages : Fluent Ukrainian, Russian , English, Intermediate Arabic
➢ Microsoft Word, Excel advanced

EMPLOYMENT HISTORY

July 2022 - September 2024
Kuwait Airways, Royal and Business class cabin crew (B777-300er, A330-neo, A320-neo)
My duties and responsibilities as a first class crew are: comply with the safety instructions,
ensure the safety and validity of the aircraft emergency equipment; prepare the cabin for the
passengers boarding and perform my duties as per the checklist, rules and regulations of the
company; perform the boarding, greet and welcome passengers in a friendly manner, escort
them to their seats, help them with the luggage; provide the exceptional customer service
during serving meals and at all times of the flight ; assist passengers with disabilities if
needed, elderly passengers and children ; solve the problems and issues on board in the most
professional and tactful manner, emphasise, apologise and thank the passenger for his
understanding; provide service in the cockpit, assist the chief cabin if needed; maintain the
hygiene on board at all times ; maintain excellent grooming standards; provide first aid if
needed; communicate and cooperate with the cabin crew team; provide exceptional
hospitality for passengers convenience and safety.

April 2021 - July 2022
Christian Dior boutique Kuwait , sales associate leather goods department
My duties and responsibilities were: Ensure that each customer receives outstanding service
by providing a friendly and welcoming environment, which includes greeting and
acknowledging every customer, maintaining solid product knowledge and all other aspects of
customer service; Achieve monthly and annual sales goals through effective use of selling
techniques, client telling , and product knowledge; Responsible for focusing on clientele
development, contacting clients , sending them new collections , building relationships with
customers through regular use of client book, keeping the grooming standards and positive
friendly environment with all the team and management, organising the stock room ,
preparing boutique for the next shift , supporting other departments by cross selling, be
acknowledged about the jewelry, accessories And ready to wear departments For the cross
selling and achieving the boutique targets .

April 2021- June 2021
Prada Kuwait , sales associate
My duties and responsibilities were to welcome the customer providing an excellent in-store
experience at all times; Maintain and develop client relationships through an individual
approach, build a client base . Be proactively engaged in cross selling with all Departments
and maximise sales opportunities in order to achieve individual sales target and KPIs; Ensure
to be up-to-date knowing fashion trends and competitors; Deal effectively with customer
complaints by cooperating with the line manager when necessary; Ensure and maintain the
shop floor and visual display high standards, comply with Company’s operational guidelines
and stock procedures; Attend the trainings and be aware of the products , new collections ,
innovations of the brand . Work with the cashier and finalise the transactions, close and open
the cashier according to the shift. Proceed with the rebates , work with the computer, fill the
rebate forms, send them to the financial department.

June 2017 – June 2020
Kuwait Airways cabin crew (B777-300er, A330-200, A320-214)
My duties as a cabin crew: greeting passengers as they board and exit the plane showing
passengers their seats and providing special attention to certain passengers, such as the
elderly or disabled, serving meals and refreshments, checking the condition and provision of
emergency equipment and information for passengers, demonstrating emergency equipment
and safety procedures, administering first aid, dealing with emergencies, supplying
passengers with newspapers, magazines and in-flight entertainment, selling duty-free
commercial goods and pursuing sales targets, dealing with difficult passengers & situations
politely and firmly in a professional and mature manner, at the end of a journey completing a
flight reports according to the given tasks, maintaining proper cleanliness and hygiene on
board as per the company procedures, maintaining excellent grooming standards.

August 2015 – March 2017
Hilton Kyiv, Ukraine, Kyiv Hostess 23.08.15-1.10.15 - My duties as a hostess were: greet
the guests in a polite and friendly manner, coordinate seating for customers, answer the phone
calls, make reservations and give information about the restaurant to the visitors, manage
table set-ups, ensure cleanliness of work areas and restaurant area, up-sell with latest
departmental incentives, able to work in all areas of Food & Beverage including Bar,
Restaurant, Room Service and Conference & Events, follow cash handling procedures,
manage guest queries in a timely and efficient manner, ensure compliance of brand standards,
strive to achieve departmental targets.
Waitress at the Room Service 1.10.15-1.04.16 - My duties at the room service were: know
all menus and ongoing promotions in the outlet by heart and give recommendations to guests
upon request, answer the Room Service telephone, if and when required, ensure proper
appearance and grooming while on duty, take orders, transmit the orders clearly to the
kitchen staff through the Micros system, prepare the trolleys and the tables by making the set-
up upon request, inform customers of daily specials, work with the mini-bars of the hotel by
making the refills upon request, prepare the room service office for the next shift, work with
the program Smart Cube, deliver the amenities to the arrival rooms.
Guest service agent at the Executive Lounge 1.04.16 – 1.03.17 My duties as the guest
service agent at the Executive Lounge are: Count and verify the float pertaining to the shift;
Review previous shift activity with the departing shift Guest Services Agent; Check hotel
activity (arrivals, departures, special requests) and communicate information to the
appropriate departments; Assist with all guest needs; Meet, greet and direct Guests who enter
the lounge area, serve as the main point of contact for VIP Guests and ensure hotel
departments are fully briefed on their requirements, seek verbal feedback from customers on
a regular basis and respond to all Guest queries in a timely and efficient manner; Resolve
Guest or customer complaints promptly; Ensure a very high level of customer service is
constantly maintained for Reception at the Executive Lounge, show creativity with ideas
regarding lounge decoration at suitable seasonal time periods in order to enhance the overall
image and warmth of this area for the Guest; Communicate with the Executive Lounge
Manager and track and reward regular Guests for their loyalty and creativity; Maintain good
communication and work relationships in all hotel areas; Maintain staffing levels to meet
business demands; Attend all Reception meetings and Executive Lounge Meetings; .
Additional information
➢ Excellent time management, planning and prioritisation skills developed while
studying, working and attending sport club;
 ➢ Interpersonal skills such as self-confidence, problem-solving, initiative and creativity
developed while assisting in creation the business promotion strategies;

EDUCATION AND QUALIFICATIONS

Training certificates 2017-2024
Emergency procedures training (B777-300er, A330-neo, A320-214(neo));
Dangerous goods regulations;
Crew resources management;
Aviation security training;
First Aid training;
SMS training;
Economy class service training;
First class service training;
Ditching and Firefighting practical training;
DiorKnow program training;
PradaGroup customer care training;
Hilton Worldwide hospitality program;

September 2009 – June 2013
Trade-Economic University
Ukraine Vinnitsa
➢ Vinnitsa trade - Economic Institute, Faculty of Commodity Marketing and Tourism,
Department of Tourism, hotel and restaurant business.
September 2008 - June 2009 - A Level of English and Russian Literatures and Languages
September 2003 -June 2007 - A level of geography, algebra, Ukrainian Language and
Literature
September 1999 – May 2009 - Vinnitsa secondary school - high school number 23 in
philology

HOBBIES/INTERESTS

I enjoy swimming, running and horse riding, attending the gym. I also enjoy singing and
drawing, love culture and nature, listening to music and driving cars. I love sport because it
gives me self-development, gaining self-confidence, intellectual stimulation, competing and
finding spiritual enlightenment.

REFERENCES

Available upon request