Владислав

Vladyslav Skryshevskyi
Kyiv, Ukraine
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Date of birth: June 25, 2002
Profile
Motivated and dedicated Customer Support specialist with over 4 years of experience in client consulting and sales. Strong interpersonal skills, high adaptability, and a deep understanding of CRM systems and customer needs. Eager to grow professionally and always open to learning new tools and practices.
Work Experience
• Customer Consultant / Sales Specialist
British American Tobacco, Kyiv (2020 – 2022)(2023-present)
- Provided consultations to clients on product-related inquiries
- Managed sales processes and ensured excellent customer experience
- Worked with CRM systems to maintain customer data and track communication
- Contributed to monthly sales targets and team performance

Key Achievement: Built long-term relationships with clients and consistently maintained high customer satisfaction rates.
Education
• Kyiv National University of Theatre, Cinema and Television (KNUTKT)
Specialty: Drama and Cinema Actor (2021 – 2025)
• College of Information Systems and Technology (KNEU)
Specialty: Software Systems Maintenance (2017 – 2021)
Skills
• Technical Skills:
- CRM Systems (experience with customer management tools)
- MS Office (Word, Excel, PowerPoint)
- Confident PC user
• Soft Skills:
- Strong communication and problem-solving skills
- Team player with a friendly and responsible attitude
- Goal-oriented and hardworking
- Fast learner and adaptable
Languages
- Ukrainian – Native
- Russian – Fluent
- English – Intermediate (B1), currently improving through ongoing language courses
About myself
Quick learner
Multi-tasking skills.
Friendliness and ability to work in a team.