Єлизавета

Yelyzaveta Kravchenko
Operations Coordinator

PROFILE

Experienced operations and admin support professional with a background in real estate, retail, and HR. Skilled in scheduling, documentation, and stakeholder communication across remote and fast-paced environments. Tech-savvy, organized, and adaptable, with international experience and strong problem-solving abilities.

CONTACT
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

SKILLS
Logistics & Operations: Scheduling & Calendar Coordination; Document & Data Management; Workflow Optimization; Inventory & Asset Tracking
Communication & Customer Service: Stakeholder Communication (Phone, Email, Zoom); Negotiation; Conflict Resolution: ; Cross-functional Collaboration; Client Onboarding & Support
Technical Proficiency: Microsoft Office Suite; CRM & Booking Systems; POS Systems & Remote Tools; Basic Software & Database Knowledge (CS/SE background)
Project & Time Management: Task Prioritization; Deadline Tracking; Independent & Remote Work; Training & Onboarding

EXPERIENCE
Real Estate Operations Coordinator
Home Buying Enterprise (Remote – US Market) | Jersey City, the US | 06/2024 - 06/2025
• Coordinated day-to-day operations for a fast-paced real estate investment firm, managing property data, documentation, and communications across multiple U.S. markets.
• Drafted, completed, and reviewed contracts (e.g., TREC offer forms, purchase agreements), ensuring accuracy and timely delivery to support deal flow.
• Handled high-volume inbound and outbound calls with buyers, sellers, and agents to qualify leads, gather property details, and facilitate negotiations.
• Managed shared inboxes, responded to client inquiries, and maintained professional, timely correspondence on behalf of the company.
• Scheduled Zoom meetings, maintained internal calendars, and tracked client interactions and deadlines through CRM platforms.
• Maintained organized digital records and property databases, contributing to a streamlined and transparent workflow.
• Independently led negotiations and follow-ups with stakeholders, demonstrating problem-solving, initiative, and excellent time management in a fully remote environment.

Optical Consultant
Boots Opticians | 01/2023 - 03/2024 & Specsavers | 04/2024 - 08/2024
Fosse Park, Leicester, the UK
• Provided customer service and admin support, managing appointments, patient records, and payments in busy retail settings.
• Assisted optometrists with appointment prep and troubleshooting technical issues to ensure smooth operations.
• Trained and onboarded new staff, improving team efficiency and service quality.
• Recognized as #1 part-time team member for customer feedback at Boots and handled the workload of two staff members at Specsavers.
• Completed all required compliance and training modules.

HR & Administrative Assistant
Haski Management | Kyiv, Ukraine (remote - B2B) | 02/2022 - 01/2023
• Managed and organized employee records with precision, ensuring secure handling of sensitive data—developing strong documentation and compliance habits.
• Coordinated high-volume scheduling and communications across departments and with external candidates, demonstrating strong logistical and multitasking skills.
• Supported onboarding processes by preparing essential documents and arranging orientation logistics, improving time-to-productivity for new hires.
• Acted as a liaison between employees and internal departments to resolve inquiries, showcasing problem-solving and cross-functional collaboration.

Apprenticeship in web development
Mindera | Leicester, the UK | 01/2024 - 07/2024
• Participated in a structured apprenticeship program focused on front-end web development and software engineering best practices.
• Strengthened core skills in JavaScript, HTML, CSS, and version control (Git) through hands-on learning and project work.
• Collaborated with cross-functional teams and mentors on coding challenges and group projects in an Agile environment.
• Received regular feedback and completed technical assessments to track progress and improve coding efficiency.
• Gained exposure to real-world development workflows, debugging techniques, and clean code principles.

EDUCATION
Technical College in Ukraine | Software Engineering | 2020 - 2022
De Montfort University | Computer Science | 2023 - 2024 | Leicester, England, the UK

COURSES
Fundamentals of Project Management by Google
Introduction to English Common Law by University of London
Microsoft Excel - Excel from Beginner to Advanced (in progress)

LANGUAGES
English (advanced)
Ukrainian (native)
Russian (native)
Swedish (beginner)