Dmytro

Dmytro Babychenko

📞 [открыть контакты](см. выше в блоке «контактная информация»)

📞 [открыть контакты](см. выше в блоке «контактная информация»)

📞 Telegram: @perfectxddd

📞 Kyiv, Ukraine

Professional Summary

Motivated and adaptable Support Lead with over 4 years of experience in the gaming
industry, combining strong technical knowledge with a background in esports and
leadership. Former professional esports player and team captain, representing Ukraine in
multiple disciplines. Transitioned into the gaming industry as a coach and analyst before
moving into customer support, where I scaled from support agent to Head of Support,
overseeing the technical operations of the entire department.

Experienced in building and managing teams, optimizing support workflows, and using
modern platforms like Zendesk, Jira Service Management, Confluence, Slack, Discord API,
SQL, and CRM tools. Now seeking new challenges in a different field where I can apply my
unique combination of technical expertise, leadership, and customer-oriented mindset.

Work Experience
Started as a In-game Coach and rose to the position of Head of Customer Support at
BoostingRoyal (BoostingFactory, TapIn worked as an outsourced employee)
2021 – 2025

- Provided professional coaching and personalized gameplay sessions to competitive
players

- Delivered customer support via live chat, email, and ticket systems, resolving complex
gameplay and technical issues

- Managed technical operations of the support department, including performance
monitoring, training, and documentation

- Built internal processes and feedback systems between users and development teams

- Led onboarding for new users and provided in-depth guidance on platform functionality

- Promoted from Support Specialist to Head of Support through consistent leadership and
team impact
Esports & Leadership Background

- Competed at a high level in various esports titles; part of Team Ukraine’s national lineup in
select disciplines

- Held leadership roles as team captain, organizing practice schedules, communication
systems, and strategies

- Developed strong soft skills in team building, communication, and rapid decision-making
under pressure

- Used this background to transition effectively into coaching, analytics, and eventually
operational leadership in support

Key Skills

- Team Leadership & Coaching

- Customer Support (Zendesk, Jira Service Management, Confluence)

- SQL & CRM Systems

- Discord API, Slack Integration

- Conflict Resolution & User Retention

- Problem Solving & Communication

- Ukrainian (native), Russian (native), English (Intermediate+)

Education

Kyiv Polytechnic Institute
Computer Science – 2 years of study
Transferred after 2 years to continue studies in a different specialization.

University of Infrastructure and Technologies
Bachelor’s Degree in Computer Science (3 years)
Master’s Degree in Software Development (1.5 years)

Goals: to change my job niche gaming to gambling/IT/fintech. Gain new knowledge and
experience to achieve personal growth both in my career/life at general.