Olha

Olha Loboda
Remote (GMT+1) | [открыть контакты](см. выше в блоке «контактная информация») |
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Accounts Receivable | Billing Specialist | Customer Support |
Customer Success

Fluent English (B2), German (A1–A2), Ukrainian & Russian – Native

PROFESSIONAL SUMMARY
Detail-oriented and driven finance and customer operations specialist with 5+ years of
experience in remote roles across U.S.-based companies. Strong background in accounts
receivable, billing, and customer service with proven leadership in call center operations
and team management. Known for problem-solving, client empathy, and precise
financial control. Excels in fast-paced, multicultural environments. Seeking a full-time
remote opportunity in a growth-oriented team.

CORE SKILLS
• Accounts Receivable & Invoicing
• Billing & Collections
• CRM Systems: ServiceTitan, HouseCallPro, Bitrix, AMO, Monday
• Call & Ticketing Tools: RingCentral, Zadarma, Zoiper, Phone.com
• Customer Communication (Voice & Non-Voice)
• Reports, Data Entry, Accuracy & Compliance
• Team Leadership & Staff Onboarding
• Conflict Resolution & Client Retention
• Fast Learner & Self-Starter

EXPERIENCE
Accounts Receivable Manager (Remote)
Fuse Service Inc., USA | March 2023 – Present
- Managing invoicing and collection processes for commercial and individual clients
- Monitoring balances, reconciling payments, and ensuring accuracy in income tracking
- Preparing financial reports for both internal management and external customers
- Handling billing-related customer queries and resolving financial discrepancies
- Coordinating with insurance providers and managing rebates and permits
Deputy Team Lead, Operators Division (Remote)
Fuse Service Inc., USA | March 2020 – March 2023
- Led a team of up to 20 operators; created schedules, KPI tracking, and performance
reviews
- Developed and delivered internal courses and knowledge tests to improve staff
performance
- Oversaw onboarding and training of new hires, ensuring smooth adaptation
- Participated in the recruitment process and conducted interviews
- Assisted in complex client escalations and operational problem-solving

Customer Support & Dispatcher (Remote)
Fuse Service Inc., USA | August 2019 – March 2020
- Provided customer support through voice and chat systems
- Scheduled technician visits and managed job logistics
- Collected payments and prepared basic legal documents for clients
- Liaised between clients and technical teams for smooth service delivery

Customer Service Manager (On-site)
A-Bank, Ukraine | Sep 2018 – Aug 2019
- Provided financial product consultations, including credit cards, loans, and insurance
- Consistently met and exceeded individual sales and customer service goals
- Built strong relationships with retail clients in a fast-paced banking environment

Store Director / Sales Associate
Watsons Ukraine | Sep 2016 – Sep 2017
- Managed store operations including inventory, sales reporting, and team supervision
- Recruited and trained 6 staff members
- Ensured excellent customer service and merchandising standards

Seasonal Crew Member (Work and Travel Program)
McDonald’s, USA | May 2016 – Sep 2016
- Worked in a dual-role capacity (kitchen + front counter)
- Communicated with international teams and improved English proficiency in real-
world settings

EDUCATION
Master’s Degree – Finance, Banking & Insurance
Kriviy Rih Economy Institute (Kiev National Economy University), Ukraine
Bachelor’s Degree – Finance, Credit & Banking
Same institution

TRAINING & DEVELOPMENT
- Completed internal training programs via Udemy and in-house LMS (Fuse Service Inc.):
'Effective Communication,' 'Customer Objection Handling,' 'Advanced Excel Reporting,'
and more
- Led internal team workshops and designed knowledge assessments

LANGUAGES
English – B2 (fluent in business communication, no speech barrier)
German – A1–A2 (basic conversational)
Ukrainian, Russian – Native

ACHIEVEMENTS
- Promoted 2 times within Fuse Service Inc. from dispatcher to AR Manager
- Maintained <2% overdue rate across customer accounts
- Created internal onboarding programs still in use across operator divisions
- Recognized for excellent customer feedback and team leadership initiatives