Роман Ветеран

Roman Fedosieiev
AFFILIATE MANAGER,
CLIENT CARE MANAGER,
SUPPORT TEAM LEAD

Professional Summary:
Accomplished and versatile manager with over 12 years of
experience in the IT sector, specializing in success account
management, affiliate management, and leadership roles. Adept
at steering teams towards achieving operational excellence and
driving business growth. Demonstrated ability to adapt to
dynamic environments and lead multifaceted projects, both in
civilian sectors and challenging military scenarios.

CONTACTS:
WORK EXPERIENCE:
[открыть контакты](см. выше в блоке «контактная информация») SUPPORT SUCCESS
Managed
support
customer feedback and
requests through multiple
MANAGER
[открыть контакты](см. выше в блоке «контактная информация»)
vectors including email, user
DEPOSITPHOTOS forums, ticketing system and various
social networking outlets.

[открыть контакты](см. выше в блоке «контактная информация»)
Provided first contact support to
customers.

[открыть контакты](см. выше в блоке «контактная информация») Assisted development and quality
assurance teams with version updates
including finding and replicating
- Success Account Manager: software bugs and testing new pre-
Collaborated with key stakeholders to optimize release versions.
customer satisfaction and retention. Developed
tailored solutions to meet client needs,
contributing significantly to increased
VIP ACCOUNT Investigated and resolved customer
revenues and sustained business growth. MANAGER / inquiries and complaints in an
CLIENT CAR empathetic manner.
MANAGER / SHIFT Solved unresolved customer support
MANAGER issues of Top Clients.
- Team Lead: Cross-trained and backed up other
Directed, mentored, and developed high- WEBOLOGIC LTD managers (all kind)
performance teams, fostering an environment Adhered to all confidentiality
requirements at all times.
conducive to innovation and efficiency. Responded promptly to inquiries and
requests of VIP Customers via
phone/email/chat/Skype etc.
Developed highly empathetic client
relationships and earned a reputation
for exceeding service standard goals.
 EDUCATION: BUILT AND MAINTAINED STRONG
SENIOR BUSINESS RELATIONSHIPS WITH PARTNERS TO
DEVELOPMENT EXPAND NETWORKS AND INCREASE
KYIV NATIONAL LINGUISTICS PROFITABILITY THROUGH STRATEGIC
MANAGER
UNIVERSITY PARTNERSHIPS.

Bachelor of Arts (B.A.) SPEARHEADED INITIATIVES THAT
REVEMUE SUN LTD
in English Language and Literature BOOSTED AFFILIATE ENGAGEMENT AND
IMPROVED THE OVERALL PERFORMANCE
2009 – 2014 OF AFFILIATE PROGRAMS.

MILITARY EXPERIENCE
SKILLS: WITH UKRAINIAN ARMED FORCES:
Ability to Work Under Pressure; OVER THREE YEARS OF SERVICE, CAPITALIZING ON LEADERSHIP,
STRATEGIC PLANNING, ALONG WITH THE ADAPTIVE MANAGEMENT
Computer and Internet Skills; SKILLS UNDER HIGH-STAKES CONDITIONS. DEMONSTRATED
Organizational Skills; RESILIENCE AND EFFECTIVE DECISION-MAKING UNDER PRESSURE
Multi-Tasking; WHILE OPERATING IN KUPYANSK, DONBAS, AND CHASIV YAR,
CONTRIBUTING TO NATIONAL SECURITY EFFORTS.
Decision Making;
Conflict Resolution;
Leadership;
Teamwork;
Quick Learner; CORE COMPETENCIES:
Data Analysis;
Copywriting - STRATEGIC PLANNING AND EXECUTION
- RELATIONSHIP MANAGEMENT
- TEAM LEADERSHIP AND DEVELOPMENT
- PROJECT MANAGEMENT
- PROBLEM-SOLVING AND ADAPTABILITY
- CROSS-FUNCTIONAL COLLABORATION

LANGUAGES:

ENGLISH: ADVANCED / I CAN BE
INTERVIEWED IN THIS LANGUAGE

RUSSIAN: WAS UNFORTUNATELY RAISED
WITH IT AS NATIVE

UKRAINIAN: NATIVE & BELOVED

*Fully aware of the importance of data
security and relevant legislation.