Oleksii

Oleksii Zemlianyi ​
Valencia, ES 🔲 [открыть контакты](см. выше в блоке «контактная информация»)​
TG: okeksiijob

Experience a

Customer&Billing support at Cronika (01.06.2025-...)

Provided high-quality customer support, resolving inquiries related to platform usage and
product functionality.
Conducted KYC (Know Your Customer) procedures to verify user identities, ensuring
compliance with regulatory standards.
Processed and confirmed customer deposits and withdrawals, maintaining accuracy and
efficiency in financial transactions.
Assisted clients in understanding cryptocurrency products, delivering clear and concise
guidance to enhance user experience.
Demonstrated strong problem-solving skills and adaptability in handling complex customer
requests in a fast-paced environment.​

Middle Legal Shift Lead SKELAR (product Howly) (03.02.2025-06.06.2025)

As a Middle Legal Shift Lead, I assist the Shift Lead in ensuring a smooth and effective
Employee Experience throughout the Employee Lifecycle. My role involves onboarding new
employees, helping them integrate into the team, and fostering a supportive work
environment. I also track team members' well-being, facilitate feedback collection for
performance reviews, and maintain regular communication to address process updates,
challenges, and conflict resolution.

Additionally, I provide operational support by monitoring KPIs, overseeing workflow
efficiency, and ensuring adherence to internal processes. In the absence of the Shift Lead, I
take full responsibility for shift management, assisting the team with complex cases,
coordinating with other departments, and ensuring high service quality. Through active
collaboration and process optimization, I contribute to the team's overall performance and
continuous improvement.

Legal Support Expert SKELAR (product Howly) (12.09.2024-03.02.2025)​
​
Provided real-time legal consultations via online platforms, delivering expert options on
international legal topics to clients in a remote format.​

Conducted in-depth research on regulations, laws, and legal precedents to develop a
comprehensive FAQ database and improve client support efficiency.​

Collaborated with internal teams to resolve complex legal inquiries while ensuring a high
standard of service quality using tools like Zendesk.
Production Operator BREMBO
I served as a Production Operator at a Brembo plant specializing in the production of
brake systems. I have experience working both night and day shifts, which required
a high ability to adapt to different work schedules.

I was responsible for operations, including setting up and maintaining equipment on
the line, as well as quality control of manufactured products. I have demonstrated
stress tolerance and high energy levels during periods of increased operational
activity.​
​

Customer Consultant JTI (Japan Tobacco International)
Provided expert consultation to customers, assisting them in making informed
decisions regarding JTI products.

Addressed and resolved customer inquiries, ensuring a high level of satisfaction and
fostering positive customer relationships.

Demonstrated comprehensive knowledge of product offerings to effectively guide
customers through their options.
Experience - 1 year

Freelance interpreter
Worked as an interpreter for clients of a marriage agency
Work experience: 2 years​

Education n
​
Bachelor's degree in Law ​
National University named after V. N. Karazin. V. N. Karazin
2019-2023
I got my bachelor's degree in university and received my diploma. I have a
bachelor's degree in legal specialization : criminal law​
​
Skills S

●​ Good communication skills
●​ Critical thinking skills
●​ Ability to work in a team
●​ Quick learner
●​ Experience in customer service
​
Languages S
❖​ English B2
❖​ Ukrainian (native)
❖​ Russian (native)