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СV

Personal information

NAME Veronika Shevchenko
ADRESS Hostomel, 4 Novozavodska St.
PHONE [открыть контакты](см. выше в блоке «контактная информация»)
EMAIL [открыть контакты](см. выше в блоке «контактная информация»)

Experience

DATES November 2024 — May 2025
POSITION Customer Support Manager
RESPONSIBILITIES Fast and efficient case processing in emails and calls,
workflow automation, KPI fulfillment
EMPLOYER/ADDRESS Skelar (Liven) / Reya Digital OÜ, Harju maakond, Tallinn,
Nõmme linnaosa, Pärnu mnt 388b, 11612, Estonia
BUSINESS TYPE Venture builder, IT

DATES September 2023 — now
POSITION Foreign language tutor
RESPONSIBILITIES Individual and group teaching for clients of different
age group
EMPLOYER/ADDRESS English fox / Hostomel, 73 Svyatopokrovska St.
BUSINESS TYPE Provision of services in the field of education

DATES November 2022 - August 2023
POSITION HR-manager
RESPONSIBILITIES Organizing events, planning work with other
foundations and the ICRC, organizing the team,
reporting
EMPLOYER/ADDRESS Charitable Foundation “Victory of Ukraine” / Hostomel,
127-a Svyatopokrovska St.
BUSINESS TYPE Charitable foundation, volunteering

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Education and training

DATES 2022 - 2026
QUALIFICATIONS Psychology
ALMA MATER State Tax University

DATES 2024 - 2028
QUALIFICATIONS Philology (Germanic languages and literature, including
translation)
ОСНОВНІ НАУКИ English and second foreign language
ALMA MATER Karazin Kharkiv National University

Skills and experience

LANGUAGES Ukrainian, English, French
OTHER LANGUAGES German

SOCIAL SKILLS AND Responsibility, ability to work in a team, quick learner,
EXPERIENCE organizational skills, sociability, friendliness

ORGANIZATIONAL SKILLS AND Time management, ability to solve tasks quickly, team
EXPERIENCE organization, ability to communicate with clients, high
attention to details

COMPUTER SKILLS Google Sheets, Solidgate, Zendesk, Notion, Text Blaze,
Freshcaller

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