Ольга

OLGA DIKHTIARUK
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PROFESSIONAL SUMMARY:
Experienced Sales Support Specialist with 6+years in customer relationship managment, adept at
improving client satisfaction and optimizing service delivery. Highly skilled in communication,
collaboration, and problemsolving

PROFESSIONAL EXPERIENCE:

AIR LIQUIDE POLAND sp. z o.o.
Sales Support Specialist | 02.2022- current
Monitored and analyzed requests for gas mixture quotations.
Provided regular updates on production capabilities, lead times, and cost estimates for gas mixtures,
both local and from foreign suppliers.
Collaborated with cross-functional teams to implement group tools for quotation and order
processing of specialty gases.
Managed and coordinated gas mixture orders for clients, including invoice verification and inventory
controlling
Coordinated supply chain activities for specialty gas mixtures, including stock level monitoring,
supplier follow-up, and timely order fulfillment to ensure uninterrupted delivery

LARIS HOTEL GROUP sp. z o.o.
Guest Relations Officer | 2018-2022
Provided personalized assistance to guests, ensuring high levels of satisfaction and timely resolution
RELEVANT PROJECTS:
of requests or complaints
Acted as the main point of contact between clients and hotel departments to coordinate services and
special requirements
Maintained accurate guest records and managed reservation details using internal booking and CRM
systems
Supported the sales and front office teams by preparing client quotations and handling invoicing for
group and corporate bookings
Monitored guest feedback and collaborated with management to improve service standards and
operational efficiency

SKILLS & AREAS OF EXPERTISE:

Fluent in English and in Polish, native in Ukrainian.
Proficient in SAP, Salesforce, Coupa, MS and Google suit

Skilled in verbal and written communication, quotation and invoice preparation,
order fulfillment, inventory monitoring and supply chain coordination. Experienced
in customer relationship management, cross-functional collaboration, client needs
assessment, upselling, data analysis and reporting, problem-solving, multitasking,
and time management.

EDUCATION:
Master’s degree in International Relations
2015-2017 Andrzej Frycz Modrzewski Krakow University

Bachelor’s degree in International Tourism
2012-2015 Andrzej Frycz Modrzewski Krakow University