Тетяна

TETIANA KARPINSKA

Work Experience
Customer Care Team Lead
Profile Wix.com | March 2024 - Present
Mentor, advise, and lead my team members in their journey to best support Wix
Results-driven professional with a users
background in customer care and Set expectations of team performance based on feedback and transparency,
while achieving their collective and individual goals
team leadership. I am now looking Lead by example, handling customer escalations with creative problem-solving
for new challenges and Contribute to the growth of our department by interviewing potential team
opportunifies to put my skills to members in our hiring process
Influence the way we support our users and improve it to make sure our users’
use in a dynamic work experience is the best possible
environment. Participate in global and cross company projects to improve our products and
optimize our users’ experience
Education - Prioritize tasks and projects

Ivan Franko National University of Customer Care Expert
Wix.com | April 2021 - Present
Lviv
B.sc. in Bulgarian language and Providing support to users through chat and email
Getting to know each user’s business goals, uncovering their needs and helping guide
literature them through their journey, providing advice regarding their sites and businesses
Solving service or product issues by clarifying the clients requests
Skills Developing and maintaining positive customer relationships and satisfaction
Representing our user voice to other teams of the company, such as product teams,
analytics
Public speaking
Negotiation Recruitment Coordinator
Wix.com | July 2023 - April 2024
Problem solving
Active candidate search
Critical thinking
Facilitating interview process
Creativity Reviewing and providing feedback
Customer service Conducting tech interviews
Communication Ensuring a seamless experience for both interviewers and candidates
Efficient time-management throughout the process
High-level planing and strategy
Technical Support Advisor | Customer Support Representative
Languages Webhelp | September 2019 - November 2020
Project: Philips | TPVision
English - advanced Solving service or product issues by clarifying the clients requests
Bulgarian - upper intermediate (emails or phone calls), (e.g. helping with technical issues such as
malfunctions, how-to issues, etc.)
Ukrainian - native
Maintaining information about customers using internal CRM system
Russian - native Managing the onboarding process
Working on various internal guides translations
Get in touch!
Project: Norwegian
[открыть контакты](см. выше в блоке «контактная информация») Solving service or product issues by clarifying the clients requests,
[открыть контакты](см. выше в блоке «контактная информация») (e.g. dealing with tickets: booking, rebooking, upgrade, cancellation
consulting about fares, price changes, discounts, additional services,
Linkedin
etc.)
Skype Maintaining information about customers using internal CRM system