Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14748859/

Опыт работы

Пауза в карьере

с 08.2025 по 02.2026 (7 месяцев)
Переезд

Customer service team supervisor

с 02.2022 по 07.2025 (3 года 6 месяцев)
LoveCrafts Ukraine, Kyiv (IT)

- Supervised and evaluated customer service team performance.
- Trained staff on service standards and company policies.
- Investigated and resolved escalated customer complaints.
- Contributed to development and implementation of service procedures.
- Tracked daily operational issues and prepared performance reports.

Customer support representative

с 10.2019 по 01.2022 (2 года 4 месяца)
LoveCrafts Ukraine, Kyiv (IT)

- Resolved complex customer inquiries and complaints.
- Monitored outbound shipment deliveries and ensured timely dispatch.
- Processed credit notes and managed product returns.
- Performed quality checks of promotional materials and newsletters.

Traffic manager

с 04.2019 по 09.2019 (6 месяцев)
Servired sp. z o.o., Kyiv (Transportation and logistics)

- Monitored shipments and coordinated delivery processes.
- Maintained and controlled data in the Transport Management System.
- Assisted Traffic Manager in daily operational tasks.
- Handled administrative processes related to fleet rental vehicles.

IT-specialist

с 01.2018 по 03.2019 (1 год 3 месяца)
FIS - Fidelity Information Services, Kyiv (IT)

The company is located in Warsaw, Masovian District, Poland

- Managed and reported data-related incidents in German-speaking environment.
- Ensured continuity of B2B data traffic and minimized service disruption.
- Monitored and supported major software updates of core banking systems.
- Coordinated cross-functional IT teams during incident resolution.
- Created and maintained internal documentation and manuals.

IT-specialist

с 06.2016 по 12.2017 (1 год 7 месяцев)
Atos Poland Global Services sp. z o. o., Kyiv (IT)

The company is located in Bydgoszcz, Kuyavian-Pomeranian District, Poland

- Solving IT problems of internal and external clients;
- Managing Active Directory accounts, granting different access rights;
- Diagnosing and handling VPN issues, managing VPN accounts;
- Diagnosing and initial troubleshooting of network connection issues;
- Configuring network printers and resolving printer-related issues.

Образование

Hochschule für Wirtschaft und Gesellschaft Ludwigshafen

Logistics, Materials, and Supply Chain Management, Kyiv
Неоконченное высшее, с 2015 по 2016 (1 год)

Petro Mohyla Black Sea State University

German Language and Literature, Mykolaiv
Высшее, с 2010 по 2014 (4 года)

Дополнительное образование и сертификаты

ITIL Foundation

2017, 1 month

DaF (Deutsch als Fremdsprache)

2015, 6 months

Знания и навыки

• Data management
• Technical support for users
• Zendesk
• Teamwork
• Staff training
• Team management
• Making of schedules for personnel
• Slack
• Reporting
• ITIL
• Troubleshooting
• System administration
• Magento
• User ChatGPT
• MS Dynamics NAV
• Service Desk
• MS Office
• Conflict resolution
• MS Excel
• MS PowerPoint
• MS Word
• Canva
• Returns processing
• MS Outlook
• Active Directory

Знание языков

• Немецкий — продвинутый
• Английский — продвинутый
• Польский — продвинутый
• Украинский — свободно