Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14802601/

Опыт работы

Customer support representative

с 11.2024 по 03.2025 (5 месяцев)
Teleperformance Col, Remote (Telecommunications and networking)

• Supported chat-based campaigns with real-time
communication and database management.
• Delivered high-quality customer service in a fast-paced environment.

Customer support representative

с 03.2023 по 10.2024 (1 год 8 месяцев)
Asurion, Remote (Telecommunications and networking)

•Handled real-time chat support for account and database operations.
•Maintained high customer satisfaction while resolving inquiries efficiently.

Technical support specialist

с 08.2018 по 03.2023 (4 года 8 месяцев)
Foundever, Remote (Telecommunications and networking)

•Provided multi-channel technical support (chat, phone, email) and back office assistance.
•Acted as floor support and inbound backup, ensuring smooth team operations.

Customer support representative

с 10.2017 по 08.2018 (11 месяцев)
Teleperformance, Remote (Telecommunications and networking)

•Delivered advanced troubleshooting over phone for tech devices and services.
•Served as peer advisor and training assistant, helping improve team performance.

Образование

Uniminuto University - Colombia

Education, Lviv
Высшее, с 2015 по 2022 (7 лет)

Earned a Bachelor’s Degree in English as a Foreign Language, focusing on language instruction, communication skills, and cross-cultural competence.

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Responsibility
• Active sales
• Communicability
• Management of CRM
• Educability
• Attentiveness
• Conflict-free
• Adaptability
• Honesty
• Written translation
• Confidence

Знание языков

• Английский — продвинутый
• Испанский — свободно

Дополнительная информация

•Fluent in English and Spanish; strong written and verbal communication skills
•Experienced in real-time customer support via chat, phone, and email across global teams
•Quick learner with a proactive approach to problem-solving and team collaboration
•Familiar with Windows, macOS, Android, and iOS platforms; strong technical troubleshooting skills
•Highly adaptable to fast-paced environments and shifting responsibilities
•Open to relocation and remote/hybrid work opportunities