Роман

LEVCHUK ROMAN Experience

Customer Support & Customer Support Specialist,
Expert Option Global Broker
Community Specialist | 08/2024 – 07/2026 | Remote
SaaS / Fintech / Web3 Delivered fast, clear text-based support via live chat
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& email, specializing in payment processing,
[открыть контакты](см. выше в блоке «контактная информация») transaction troubleshooting, and KYC verification.
Efficiently handled up to 7 concurrent chats in a
Ukraine, Open for remote positions
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high-volume environment while maintaining strict
[открыть контакты](см. выше в блоке «контактная информация») SLAs and response quality.
394498378/ Resolved 80% of cases independently, conducting
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thorough user document verifications and
monitoring for potential fraud risks.
Summary Improved internal documentation & user
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instructions regarding deposit/withdrawal
Dedicated Customer Support Specialist methods and account verification, reducing
with hands-on experience in 100% text- repetitive inquiries.
based support (live chat, email), KYC
verification, and payment processing. Ambassador / Content Creator (Web3), Freelance
Resolved complex requests, prevented 01/2023 – 02/2026 | Remote
conflicts, and improved workflows
Created simple educational content for crypto
across Fintech, SaaS, and Web3
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users (wallets, onboarding, platform guides).
environments. Strong foundation in
Helped newcomers set up wallets & navigate
cybersecurity helps detect fraud risks
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platforms safely.
early, ensure platform compliance, and
Participated in testnets, user research, and product
enhance user safety. Highly adaptable
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feedback cycles.
and capable of managing up to 7
Built trust in Web3 communities through clear
concurrent chats in fast-paced teams.
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communication.

Customer Support & Community Moderator,
Yamato Legends
09/2024 – 08/2025 | Rivne, UA
Supported users in real time during updates &
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incidents, ensuring stable communication.
Moderated chats, prevented conflicts, and guided
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new members.
Resolved technical issues and coordinated with
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admins to escalate critical cases.
Improved community engagement by ~30%
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through structured communication.

Internet Technician, Nash Prostir
06/2024 – 07/2024 | Rivne, UA
Resolved common connectivity issues through
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rapid troubleshooting.
Installed & configured routers and network
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equipment.
Diagnosed connectivity issues and provided basic
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troubleshooting.
Ensured stable service performance for multiple
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clients.
Skills Education

Hard Skills Cybersecurity and Information Protection,
Text-based Customer Support (Chat,
• Rivne Vocational College, NULES Ukraine
Email, Tickets) 2022 – 2026 | Rivne, UA
KYC / AML Compliance & User
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Verification
Payment Processing & Dispute
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Certification
Resolution
Risk Detection & Fraud Prevention
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Cybersecurity & Network Security Certification
Community Moderation (Discord,
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Cisco Networking Academy
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Telegram) cybersecurity fundamentals, network defense,
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Cybersecurity Fundamentals &
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endpoint security, IoT systems.
Workflow Optimization
Digital & Information Security Certification
Tools Prometheus
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Zendesk
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practical training in internet safety, information
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LiveChat
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hygiene, online threat protection.
CRM Systems
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Intercom
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English for Freelancers
Slack
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Genius Space
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Notion
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professional communication & client-interaction
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Google Workspace
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skills for remote work.
Project Management Tools
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Discord / Telegram (Moderation)
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Languages

Ukrainian
Native

English
Fluent (Written) / Intermediate
(Spoken)

Polish
Beginner

German
Beginner