Діана

DIANA
ROMANCHENKO

EXPERIENCE

Instagram manager 2019-2020
EDUCATION Instagram shop

Higher Education 2022 - 2026 Managed communication with clients, including
handling inquiries and providing support.
Lviv Polytechnic National University
Processed customer orders and ensured accurate
Major: Professional Education and timely execution.

(Digital Technologies) Resolved client issues and complaints, maintaining
a high level of customer satisfaction.
Participant in the Erasmus+
Academic Mobility Programme —
completed one semester of study in Front Desk Administrator 2023
Italy.
Hotel “Drevny Grad”

Organized guests’ stay at the hotel, ensuring a
high level of comfort throughout their
accommodation.
ADDITIONAL EDUCATION
Communicated with staff from other departments
English Language Course (Upper- regarding guests’ requests and service needs.
Intermediate / B2 level) Maintained guest records, monitored check-in and
Completed a structured English check-out processes.
language course at B2 (Upper- Processed guest payments and ensured compliance
Intermediate) level. Currently continuing with cash handling procedures and financial
studies through private tutoring discipline.
sessions.

Brand Manager Assistant 2024

Family Gold Masters” Jewelry Brand

Coordination of workflow processes and execution
CONTACTS
of administrative tasks to support the manager’s

[открыть контакты](см. выше в блоке «контактная информация») daily operations.
Organization of meetings, management of business
[открыть контакты](см. выше в блоке «контактная информация»)
correspondence, and communication with clients
and partners.
Monitoring the progress of ongoing brand projects
and preparing reports and documentation.
Office administrator Data Process Specialist 2025 - 2026

Strut Company

Conducted research, data collection, and initial
processing of product-related information.
Analyzed and systematized collected data for
further use in business processes.
Designed and implemented workflows for the team
in accordance with company business needs.
Identified and resolved process inefficiencies,
optimizing workflow across task execution stages.
Monitored process accuracy and ensured
continuous and stable operation of workflows.
Contributed to the improvement of internal
procedures and enhancement of team efficiency.

Erasmus+ Academic Mobility Programme 2025

Italy

Participated in the Erasmus+ academic exchange
programme in Italy as part of the study in
Computer Science.
Completed a semester of studies in an international
academic environment.
Gained experience in working within multicultural
teams and communicating in English.
Studied computer science-related subjects and
strengthened technical and analytical skills.