Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14981896/?puid=1132385

Опыт работы

Dispatcher

с 09.2023 по 07.2025 (1 год 11 месяцев)
FixIt, Remote (Public and business services)

I Schedule and coordinate cleaning appointments
-Providing customer service and hands on support
- Timely making high number of outbound calls a day to contact clients that left us requests
- Assign cleaning jobs to staff
- Manage and allocate resources
- Communicate with clients and cleaning staff
- Handle last-minute changes and emergencies
- Ensure smooth operations and high-quality service
- I make sure there is an excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks
- Problem-solving and conflict resolution skills
- Proficiency in scheduling software and technology
- Attention to detail and ability to adapt to changing situations

Dispatcher

с 06.2021 по 08.2023 (2 года 3 месяца)
NandN Cleans, Remote (Public and business services)

My roles at NandN Cleans is to;

Receive and process customer requests and complaints
- Create and manage schedules, including one-time and recurring cleanings
- Ensure cleaning staff have necessary information, such as client details and cleaning instructions
- Monitor and track cleaning staff performance and productivity
- Handle last-minute changes, cancellations, or emergencies
- Collaborate with other teams, such as customer service and operations
- Coordinate and schedule cleaning services for clients
- Assign cleaning tasks to cleaning staff or teams
- Manage and allocate resources, such as equipment and supplies
- Communicate with clients and cleaning staff to ensure smooth operations

I portrayed an Excellent communication and organizational skill. I also multitask and prioritize tasks effectively. With a Strong problem-solving and time management skills, I make sure I pay attention to detail and to ensure accuracy in scheduling and resource allocation. I also maintained calm and the ability to work under pressure and manage stress

I am fluent In English with an Average Russian language.

Call center operator

с 10.2019 по 03.2021 (1 год 6 месяцев)
Tertoro DC, Kyiv (Transportation and logistics)

I am a caring and friendly Customer Service representative with year of experience which makes me excited about the prospect of working with your company to improve customer experience and increase retention through quick resolution of any customer concerns. I had;

- Handle customer inquiries, concerns, and complaints via phone, email, or chat
- Answer customer queries about services, policies, and procedures
- Provide information about shipment status, delivery times, and logistics services
- Update customer information, quote details, and shipment status in the system
- Escalate complex issues to Managers or dispatchers for resolution
- Document customer interactions, issues, and resolutions
- Ensure quality of service by adhering to company standards and protocols
- Collaborate with other teams to resolve issues and improve customer experience
- Take orders, confirm order quotes and details as well as provide updates on order status
- Provide tracking information, update delivery status, and resolve delivery issues
- Troubleshoot and resolve issues related to shipments, deliveries, and orders

I also have additional skills which gives me the room for;

Excellent communication and problem-solving skills. Ability to multitask and manage time effectively. Customer-centric approach with a focus on providing excellent service. Adaptability and flexibility in a fast-paced environment

Знания и навыки

• Active listening
• Attentiveness
• Patience
• Warm calls
• Cold sales
• Communicability
• Purposefulness
• Data Entry
• Dispatching of transport
• Calendar Management
• Adaptability
• Calendar Consolidation

Знание языков

Английский — свободно