Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/15209497/

Опыт работы

Customer support representative

с 04.2024 по наст. время (2 года 4 месяца)
5Motors Locksmith, Remote (Security, guarding)

1) Coordinated service calls, dispatch locksmith technicians to client locations, and manage appointment calendars.
2) Contacted customers after services to ensure satisfaction and encourage repeat business and referrals.
3) Built positive relationships with customers to maintain trust, loyalty, and long-term business, leading to high customer retention contributing to a 25% revenue boost.
4) Responded promptly to phone calls, emails, and walk-in customers seeking locksmith services(lockouts, key duplication, lock installation, repairs, etc).

Head of customer support

с 01.2022 по 02.2024 (2 года 2 месяца)
Trucking42, Remote (Transportation and logistics)

1) Documented customer interactions, inquiries, and resolutions accurately in the company's CRM system to maintain thorough and organized records.
2) Guided customers through required paperwork for local and international shipments, including customs clearance.
3) Provided tailored recommendations based on customer preferences, needs, and budget, enhancing the overall customer experience and fostering long-term customer loyalty.
4) Conducted follow-up communications with customers to ensure satisfaction, gathering feedback and addressing any remaining concerns or questions, resulting in a 90% customer satisfaction rate post-interaction.

Образование

Michael Okpara University of Agriculture Umudike Abia State

Computer Science, Kyiv
Высшее, с 2015 по 2019 (4 года)

Дополнительное образование и сертификаты

Data Analytics, Certificate of completion Data Analytics

2025, 6months

Знания и навыки

• Zoho CRM
• HubSpot
• Asana
• Management of CRM
• Salesforce CRM Analytics
• MS Office
• Google Docs
• Data management
• Understandability
• Data analysis
• Organizedness

Знание языков

Английский — свободно