Юлія

YULIIA NIKOLAIEVA
Kyiv, Ukraine
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)

WORK EXPERIENCE

General Manager ,Coconut Salon and Spa 2 locations, Doha, Qatar 2024 till now
• Lead the team in providing excellent services and maximizing salon profit
• Oversaw daily salon operations
• Organized employees shifts, considering peak times and seasonality
• Interviewed, trained and evaluated staff
• Maintained the stock of beauty products and supplies required for salon operations
• Resolved customer complaints and provided solutions to staff disputes
• Provided reports on salon profits inclusive expense reports
• Maintained Altegio CRM System

Manager,Jellybon beauty salon 3 locations, Muscat, Oman 2021-2024
• Lead the team in providing excellent services and maximizing salon profit
• Oversaw daily salon operations
• Organized employees shifts, considering peak times and seasonality
• Maintained the stock of beauty products and supplies required for salon operations
• Resolved customer complaints and provided solutions to staff disputes
• Provided reports on salon profits inclusive expense reports
• Maintained Fresha CRM System

Salon Manager, Salon Beauty Moon, Irbil, Iraq 2019 – 2020
• Lead the team in providing excellent services and maximizing salon profit
• Handled end-to-end recruitment, selection and placement processes
• Oversaw daily salon operations
• Organized employees’ shifts, considering peak times and seasonality
• Maintained the stock of beauty products and supplies required for salon operations
• Resolved customer complaints and provided solutions to staff disputes
• Provided reports on salon profits inclusive expense reports
• Maintained Beauty Pro CRM System

Salon Manager, Beauty Bar, Kiev, Ukraine 2018 – 2019
• Managed daily salon operations including stock management and regular maintenance services
• Handled end-to-end recruitment, selection and placement processes
• Maintained staff records, including salaries and working schedules
• Ensured all beauty treatments met high quality standards
• Promoted services, products and discounts in salon and on social media platforms
• Resolved customer complaints and provided solutions to staff disputes
• Provided reports on salon profits inclusive expense reports
• Maintained Beauty Pro CRM System

Salon Manager, Beauty Studio True Colours, Kiev, Ukraine 2017 – 2018
Beauty Studio True Colours is a chain of nail studios in Kyiv with parallel services.
• Greeted clients and scheduled appointments
• Maintained the stock of inventory and proficient ordering/receiving of salon retail
• Maximized the sales of professional nail care products through product knowledge and promotions
• Interviewed, trained and evaluated staff. Scheduled and managed employee shifts
• Resolved any internal issues through effective team leading
• Received payments from clients and was recording all transactions
• Kept updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online and in-house promotions to attract new customers

Nail Specialist, Beauty Studio True Colours, Kiev, Ukraine 2014 – 2015
• Provided nail services and treatments including manicures, pedicures
• Maintained high standards of hygiene
• Built relationship with customers, recommended colours and styles based on personal preferences
• Assisted in promoting other services and products available in salon

Nail Specialist, Viva Beauty Salon, Rivne, Ukraine 2003 – 2016
• Provided nail services and treatments including manicures and pedicures
• Built relationship with customers
• Maintained high standards of hygiene
• Assisted in promoting other services and products available in salon

Office Manager, Oriflame, Rivne, Ukraine 2001 – 2002
• Provided general secretarial and administration support to CEO
• Maintained the stock of supplies required for office operations
• Arranged regular maintenance services
• Prepared documentations including purchase orders and expense reports
• Coordinated the delivery of beauty products to the clients

EDUCATION
• The Concept Beauty Salon,Cosmetology clinic & Spa management 2023
• Only Top business conferences 2018
• Beauty Boss for manager 2017
• Nail Specialist Course, Ukraine 2003
• Hairstylist Course, Ukraine 2002
• Accountant 2000
• Degree in Psychology, University of Economics, Rivne, Ukraine 1999

SUMMARY
• Fluent in English,Ukrainian,Russian
• Excellent interpersonal, communication and team leading skills
• Advanced organizational and problem solving skills
• General bookkeeping and business finance skills
• Detailed knowledge of the beauty industry and customer needs
• Proficient in MS Office and related software