Анастасія

Illya Korostylenko

Date of birth: 01/02/2005 Place of birth: Kiev, Ukraine Nationality: Ukrainian

Phone number: [открыть контакты](см. выше в блоке «контактная информация») (Mobile) Email address: [открыть контакты](см. выше в блоке «контактная информация»)

Address: 04001, Kosice, Slovakia (Home)

WORK EXPERIENCE

 DRUZBA HOTEL – DEMANOVSKA DOLINA, SLOVAKIA
WAITER – 01/09/2022 – 01/02/2023

1. Serving food and beverages efficiently
2. Taking orders and answering menu-related questions
3. Ensuring customer satisfaction and handling complaints
4. Processing payments and issuing receipts

 GYMBEAM S.R.O – KOSICE, SLOVAKIA
STOREKEEPER – 01/03/2023 – 01/01/2025
1. Monitoring stock levels and replenishing supplies
2. Coordinating with suppliers and logistics logistics teams
3. Receiving, inspecting and storing goods
4. Issuing materials to staff or departments as needed

 GYMBEAM S.R.O – KOSICE
СUSTOMER SUPPORT OPERATOR – 01/09/2023 – 01/01/2025
1. Handling customer inquires via chat, email and phone
2. Providing product information and assisting with orders
3. Resolving complaints and issues efficiently
4. Processing returns, refunds and exchanges
5. Collaborating with other departments

EDUCATION AND TRAINING

01/09/2022 – 01/03/2025 Kosice, Slovakia
BACHELOR DEGREE OF "ALTERNATIVE RESOURCES OF ENERGY" Technical University of Kosice

SKILLS

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Very proficient computer user CRM Software
(Efficy, Zendesk) Video Conferencing (Zoom,Teams) Google suite -Gmail, Google Drive, Google Slide, Google Docs,
Google Sheets, Google Forms, Google-

Personal skills

Customer focus Adaptability Problem-solving Flexibility Good Communication and Writing Skills Ability to
work in a team and autonomously Time managemant

LANGUAGE SKILLS

Mother tongue(s): RUSSIAN | UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH B2 B2 B2 B2 B2

SLOVAK C1 C1 C1 C1 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user