Chiemelie

CHIEMELIE OKONKWO
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| Lagos State | Administrative Support Specialist | [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy Administrative support specialist with over 4 years of experience
supporting executives and businesses remotely across different countries. Adept in calendar
and inbox management, Microsoft 365 (Word, Excel, Outlook) to prepare reports, documents,
and spreadsheets. Proven success in improving productivity by streamlining communication,
automating tasks, and managing multiple digital platforms. Committed to delivering excellent
client service with confidentiality and professionalism.

CORE SKILLS & COMPETENCIES
●​ Office Administration & Scheduling
●​ Email & Calendar Management
●​ Document Preparation & Filing
●​ Data Entry & Record-Keeping
●​ Financial Tracking & Reporting
●​ Microsoft 365 & Google Workspace
●​ Communication & Customer Service
●​ Task Management Tools (Jira, Asana, Trello)
●​ Coordination with Teams & Vendors

SKILLS HIGHLIGHTS
●​ Office administration & scheduling: Skilled in organizing office operations, managing
calendars, and coordinating meetings to ensure smooth workflow.
●​ Email & calendar management: Experienced in handling professional correspondence,
prioritizing emails, and scheduling appointments efficiently.
●​ Document Preparation & Filing: Proficient in creating, formatting, and maintaining
documents and records with accuracy and confidentiality.
●​ Data Entry & Record-Keeping: Strong attention to detail in maintaining organized
records, updating databases, and ensuring data accuracy.
●​ Financial Tracking & Reporting: Capable of monitoring expenses and income, preparing
simple reports, and supporting financial record management.
●​ Microsoft 365 & Google Workspace: Advanced user of Word, Excel, Outlook,
PowerPoint, and Google Docs/Sheets for business tasks.
●​ Communication & Customer Service: Clear and professional communicator with proven
ability to handle client inquiries and foster positive relationships.
●​ Task Management Tools (Jira, Asana, Trello): Efficient in setting tasks, monitoring
progress, and ensuring deadlines are met.
●​ Coordination with Teams & Vendors: Skilled at liaising with internal teams and external
partners to align tasks with company goals.

PROFESSIONAL EXPERIENCE
Administrative support:
Teravyte, Guang (Remote) | Jan 2023 – Feb 2025

●​ Managed executive calendars with 100% meeting adherence; scheduled over 150+
virtual/in-person meetings annually.
●​ Created and maintained organized digital filing systems, reducing search time by 30%.
●​ Assisted with document preparation, filing, and updating company databases.
●​ Handled customer queries via email, ensuring clear communication and problem
resolution.
●​ Published business updates on LinkedIn to maintain company visibility.

Virtual Assistant
Halu Trade, USA (Remote) | Jan 2021 – Dec 2022

●​ Streamlined CRM data entry and cleanup using Salesforce; improved data accuracy by
35%.
●​ Provided real-time customer support across email, chat, and phone, contributing to a
25% increase in customer satisfaction.
●​ Coordinated weekly Zoom meetings with detailed minutes and follow-ups for 3
departments.
●​ Maintained executive calendars and appointment schedules with automated systems.
●​ Conducted market research and generated Excel reports that supported cost-saving
decisions.

Virtual Assistant
Xpress, South Korea (Remote) | Jun 2020 – Nov 2020

●​ Managed cross-time zone calendar scheduling and hosted over 50 international
meetings.
●​ Organized and digitized business files, reducing processing delays by 20%.
●​ Facilitated logistics for international travel and corporate gifting.
●​ Performed transcription and data entry with 98% accuracy for business documentation.
●​ Uploaded, organized, and shared files using Google Suite and SharePoint.

EDUCATION
Bachelor of Arts in Business Administration – Madonna University

CERTIFICATIONS & TRAINING
Virtual Assistant Certificate – ALX Africa (2025)
Communication & Client Relations– Trailhead Academy (2021)
Soft Skills & Workplace Readiness Training – Jobberman Nigeria (2020)