Ольга

RESUME

Pylypenko Olga 7.11.1978

Place of Birth
Mariupol, Donetsk region, Ukraine
Home address
Lavrio, Perigiali Kerateas, Athens, Greece
E-mail
[открыть контакты](см. выше в блоке «контактная информация»)
Phone

[открыть контакты](см. выше в блоке «контактная информация»)

Education
1996 –2001
Mariupol Humanitarian University
Branch: Philologist of Greek and English language.
Probation:
July-August 1998
The University of Ioannina, Greece
Work experience

Main Duties

September 2001 – June 2002
Department of Greek Philology, Mariupol Humanitarian University – assistant to Professor of Greek language.
July-August 2002
Camping with Ukrainian Children,(Komotini, Greece) – children-guide
September 2002 – 2007
Department of Classical and Greek Philology, Kyiv National Linguistic University, assistant to professor of Greek
2005-2007
Administrator in “Kyiv Hotel Lux” company (real estate agency), part-time

• Check for the booking of the client and give pertaining information.
• Do the necessary financial transactions to ensure that payments are collected and barriers to financial transactions are resolved especially when dealing with foreign clients.
• Keep accounts of the funds received and make note of balance payments.
• Give instructions and managing other internal support staff (like drivers and housekeeping personnel ).
• Customer care services
• Planning routes for multi-drop deliveries.
• Monitoring transport costs.
Communicating effectively with clients and responding to their requirements
• Negotiating and bargaining transportation prices.
• Ensuring all partners in the supply chain are working effectively.
• Researches contracts, suppliers, equipment and regulations, including evaluation of new products

• Monitoring and consolidation of orders for better management of expenses. Comparison of data from a wide variety of sources.

2007- 2008
Personal Assistant to General Manager (Greek company “Golden Distribution LTD”( Mitzalis Group) FMCG company, producing food products )
2008-20012
Personal Assistant to Commercial director (the same Greek company) “Golden Foods LTD”.( Mitzalis Group)
• Reply to all the correspondence that comes for the manager
• Fix all the appointments the manager has to attend throughout the day and making sure that they attend them
• Brief the manager on the agenda before every meeting
• Collect all the reports on behalf of the management
• Coordinate for the manager with the other departments
• Make a daily schedule prepared for the manager
• Assist the manager during meetings
• Arrange business-trip (order tickets, hotels) , travelling with the manager to take notes at meetings or to provide general assistance during presentations;
• Other current daily tasks.
• Prepare Sales report (daily)
• Help in coordination of sales team
2012-2016 Residence in Ghana:
2012-2014
Assistant to Commercial Director, greek manufacturing company of salt snacks Interfoods LTD Ghana.
2015
Sales Manager in luxury store of Furniture and Home accessories. (owner-Lebanese), LaMaison shop
Main Duties:
• Research of new customers
• Support and communication to current customers
• Preparing of all necessary documents needed for sale (Invoice, Receipt, Gift Voucher etc.)
• Preparing of Sales report at the end of the day
• Coordination for delivery of goods
• Promoting the company’s products in Social Media
• Merchandizing of the products (exposition)
2016
Sales Manager in aluminium company (owner-Greek), Alusynco LTD.
• Research of new customers
• Planning of the daily routes for sales team
• Negotiating with the potential clients
• Coordination of team work
2017- Feb.2022
Personal Assistant to Commercial Manager, company of household cleaning products, Chim Star( Interstar Ukraine)
2022 ( July) – October 2024
Account Creator at TELEPERFORMANCE Greece, Greece ( Work from home)
Main duties:
◦ Review and categorize social media content based on specific guidelines.
◦ Ensure that all information uploaded by users follow the guidelines based on client’s policies.
◦ Make well balanced decisions to be an effective advocate for the online community.
◦ Ensure high quality and safe experiences for both people and businesses.
◦ Apply a content policy to digital content and execute handling procedures with consistency.
◦ Identify inefficiencies in workflows and suggest solutions.
June 2025- October 2025
Travel customer service in support of Booking.com at TTEC Athens.
Main duties:
◦ Answer incoming communications from customers
◦ Conduct research to provide answers for customers to resolve their issues
◦ Be the first point of contact for the world’s first class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates and availability, extranet tooling etc.
◦ Provide accurate , valid and complete information by using the right tools, methods and processes.

Additional
Information

Career Objective

Recommendations
Languages: Russian and Ukrainian (native), Greek, English
Personal characteristic: diligent, purposeful, communicative.
Interests: traveling, communication, reading.
Skills: MS Word/Office, Outlook, Internet Explorer

Desiring to work in corporate environment where creativity, innovations and (team) work is needed to enhance productivity leading to value creation and personal developments.

On request