Andrew

Resume
Andrii Khomiak
Fastiv, Ukraine
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Position: Customer Support Representative (English)
Remote | Full-time

Profile Summary:

Motivated and empathetic Customer Support Specialist with 2 years of experience in client communication, problem-solving, and building trust-based relationships. Skilled in providing friendly, efficient, and accurate support in English via chat, email, and phone. Passionate about creating positive customer experiences and growing within an international IT environment.

Education:

• Open International University of Human Development “Ukraine”
• Junior Bachelor’s Degree – Graduated in 2024
• Bachelor’s Degree (in progress) – Psychology
• Secondary Education: Completed 11 years of school.

Work Experience (2 years in customer service):

• Customer Support Specialist (Freelance / Service-based experience)
2022 Present
• Handled 50+ customer interactions daily through chat, email, and messaging platforms.
• Provided accurate and friendly responses to product and service inquiries.
• Assisted in resolving technical and payment-related issues by forwarding cases to appropriate teams.
• Maintained calm and professionalism during stressful situations, ensuring client satisfaction.
• Collaborated with team members to optimize response templates and reduce response time.
• Developed multitasking and prioritization skills while working in a fast-paced environment.

Freelance Customer Chat Assistant

Provided customer assistance for online communities and projects, helping users solve issues, give feedback, and find information.
Experienced in written communication, tone management, and handling multiple chats at once.

Key Skills:

• Languages: English – Upper-Intermediate (B2) — daily use in work and studies.
• Communication: Excellent written and verbal communication skills; engaging and empathetic approach.
• Customer Orientation: Focused on client satisfaction, problem-solving, and clear communication.
• Stress Resistance: Able to stay calm and efficient under pressure.
• Adaptability: Fast learner, flexible with new tools, technologies, and schedules.
• Teamwork: Cooperative, supportive, and motivated to contribute to shared goals.
• Responsibility: Reliable, organized, and detail-oriented.

Technical Skills:

• Confident PC user (MS Word, PowerPoint, Google Workspace).
• Fast typing speed and experience managing multiple chats simultaneously.
• Basic knowledge of CRM systems and ticketing tools (e.g., Zendesk, Jira, or similar).
• Skilled in handling documentation, preparing reports, and tracking client feedback.
• Experienced with communication platforms: Telegram, WhatsApp, Slack, Email.

Additional Information:

Passionate about communication, psychology, and customer experience improvement.
Open to learning new skills and developing professionally in the IT field.
Motivated by teamwork, continuous growth, and helping others find solutions.

Hobbies & Interests:

• English Practice: Daily speaking, writing, and media immersion.
• Creative Writing & Storytelling: Developing imagination and empathy through dialogues and scenarios.
• Psychology & Self-Development: Exploring emotional intelligence and communication strategies.
• Fitness & Discipline: Building focus and resilience through regular training.