Oleksandr

Oleksandr Olenin
Manager, internal processes specialist (remote
work format only, full-time)

Information Goal
Date of birth:
I want to develop as an operational/internal manager who manages
June 10,1996
teams, processes and internal efficiency. I am interested in roles in
Region: Kyiv, Ukraine
which I can optimize the work of a department, build regulations, train
employees, and support changes within the company.
My focus is not on direct sales, but on system management and
internal operational support.

Contact Work experience
Phone(s): JANUARY 2024 - JUNE 2024
[открыть контакты](см. выше в блоке «контактная информация») Head of the Customer Service Department | InterConnect Solutions
E-mail: (Telecommunications, SMS)
[открыть контакты](см. выше в блоке «контактная информация»)
Social networks: Responsibilities:
https://www.lin - Manage the processes of subordinates in the customer service
kedin.com/in/mrsanq/ department, resolve problems and issues;
t.me/MrYankell - Implementation of adjustments to the workflow of subordinates to
improve the results of cooperation with clients and partners;
- Development of job descriptions for employees of the sales and
Education
customer service departments;
Open International - Development of regulatory instructions, detailed description of
University of Human business processes of the company's departments;
Development "Ukraine" - Development of training scenarios for the positions of "Customer
(Kyiv) Service Manager" and "Sales Manager";
Graduated in 2018 - Training and testing of new employees in accordance with the
training scenarios, further support and consulting;
Institute of Philology - Assist in the development and implementation of the company's
and Mass structure with accompanying employee work materials and
Communication, major regulatory instructions;
in "Tourist Service", - Assistance in organizing internal communication between the
Master's degree company's departments.

Achievements:
Languages - A customer service department was created;
- Success in attracting new partners and servicing clients (leads);
English – Upper-
- Successful work on the company's structure, regulations, job
Intermediate
descriptions, and employee training scenarios;
(B2)
- Training of employees for various positions within the company;
Ukrainian - fluent
- Development and systematic compliance with KPIs.
Russian – fluent
 JULY 2023 - DECEMBER 2023
Sales Manager (international B2B) | InterConnect Solutions
(Telecommunications, SMS)

Responsibilities:
- Cold and warm searching for potential clients in the international
market;
- Organizing and participating in business meetings with clients;
- Negotiating and concluding contracts, organizing document flow;
- Presentation of the company's products, providing consultations to
clients;
Hard-skills
- Full and daily management of attracted clients, including solving
Business process financial problems, technical support, technical organization of
modeling, services, etc.;
Efficiency analysis, - Continuous search and engagement of suppliers, pricing of services.
Business
communication, Achievements:
Financial reporting, - About 30% of regular partners were engaged, which resulted in an
Document 18% increase in total sales per department over the entire period of
management, cooperation;
Staff recruitment and - Attracted several strategic suppliers on the basis of ongoing and
training, mutually beneficial cooperation;
Personnel certification, - Optimized methods of providing information to customers on the
Personnel relevance of services.
management,
1C, CRM, MS Office,
Windows JANUARY 2023 - APRIL 2023
(advanced user), Division Development Manager (international B2B) | NarsCars
Basic experience with (Automobile industry, rental services)
Adobe software
package, Responsibilities:
Experience with AI - Development of the car rental business worldwide;
tools, - Searching for and attracting foreign contractors - developing a
Organizational skills, database of contractors around the world from scratch;
Development of - Daily interaction with new and potential B2B partners in English;
internal processes and - Consultation of partners, full support from start to finish;
regulations, - Full administration of the car rental aggregator's website;
Setting up systems of - Weekly reporting on the work performed.
interaction between
departments Achievements:
- Launched an active campaign to attract business partners from all
over the world;
- Created a database of leads from all over Europe;
- Successfully carried out a comprehensive optimization of the
website, including the introduction of new ideas for the target
audience and partners, and optimization of existing databases;
- Initiated many ideas for further promotion of the business;
- Successfully implemented and set up business processes that are
gradually related to the search and inclusion of partners in the
direction.
 AUGUST 2022 - DECEMBER 2022
Customer service manager | Compas Agency (PR-services,
marketing)

Responsibilities:
- Active interaction with regular and potential clients;
- Coordination of internal departments in a project-oriented
environment;
- Identification of customer needs and providing of proposals;
- Liquidation of accounts receivable;
- Managing partner orders - from consultation to completion of the
transaction;
- Negotiating commercial terms and conditions, signing contracts;
- Monthly reporting on the work performed.

Soft-skills Achievements:
My strengths: - Full fulfillment of all duties;
Quick learning and - Demonstrated a high level of customer service;
adaptability, - Maintained a high level of internal communication within the team.
Team thinking and
empathy, NOVEMBER 2018 - FEBRURARY 2022
Initiative and Wholesale trade manager (B2B) | “Himexpo” LLC (ТМ Aspiring)
responsibility, (Wholesale, electronics, distribution)
Communication skills
and systematic Responsibilities:
approach, - Search and attraction of potential customers (B2B);
Stress resistance and - Active interaction with regular and potential clients;
self-organization - Negotiating commercial terms and conditions, signing contracts;
- Conducting introductory presentations and product seminars;
- Managing partner orders - from consultation to completion of the
transaction;
- Development and implementation of the dealer and distribution
channel strategy;
- Implementation of the sales plan, formation of the sales plans;
- Analyzing new and related categories to bring a new product to the
market;
- Launching a new product on the market, further promotion and
support;
- Liquidation of accounts receivable, control of document flow and
complaints.

Achievements:
- Ensured the growth of the active client base by 50% in relation to all
clients of the company;
- Developed, implemented and supported a sales strategy at the
regional level, created a dealer and distribution network;
- Fulfilled sales plans on a monthly basis;
- Developed and launched three new product categories, with a
total of eight sku's for the entire period.
OCTOBER 2017 - OCTOBER 2018
Customer service manager | «Ukrelektrokomplekt» TH, LLC (IEK
Ukraine)
(Wholesale, electricity, distribution)

JUNE 2017 - OCTOBER 2017
Call center operator | «BODO Ukraine» LLC

Additional management experience (non-
commercial)
Coordination and development of self-organized teams in non-
profit initiatives (2019-present):
- Development and implementation of organizational structures
and management systems in online communities;
- Mentoring, motivation management, teamwork facilitation;
- Creation of internal regulations, interaction scenarios and
business communications;
- Project management under uncertainty and without
administrative levers.

This experience helped me to develop leadership skills, systemic
thinking, understanding of group dynamics, and strengthen
management skills without formal subordination.