Каріна

KARINA SHVEDIUK
GUEST EXPERIENCE
SUPERVISOR

WORK EXPERIENCE
GUEST EXPERIENCE SUPERVISOR
Maxx Royal Bodrum | March 2024 - present

PROFILE Supervise and train a team of approximately
40 guest service agents, ensuring high
Dynamic and results-driven Guest standards of customer service and
Experience Supervisor with operational excellence. Conduct regular
extensive experience in leading and training sessions and workshops to enhance
training the team. Proven track team skills and performance.
record in enhancing guest Oversee guest interactions and conduct
satisfaction through rigorous quality inspections of agencies and potential
assurance, detailed reporting, and guests to ensure adherence to quality
effective problem resolution. Adept standards. Address any issues or feedback
at leveraging data insights to drive promptly to maintain a positive guest
operational improvements and experience.
streamline service delivery. Strong Prepare and analyze various reports,
communicator with a focus on including glitch reports and amenity
efficient cross-departmental reports, to identify trends and areas for
coordination and exceptional service improvement. Use data insights to drive
standards. continuous improvement in service delivery.
Manage email correspondence and other
SKILLS communication channels to facilitate
smooth operations and resolve any guest or
operational issues efficiently.
Team Leadership
Reporting and Analysi GUEST EXPERIENCE SUPERVISOR
Hotel Management Systems
Titanic Luxury Collection Bodrum / March
Effective Communication
2023 - September 2023
Operational Efficiency

Supervised 30 guest service agents,
providing targeted training and coaching to
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standards.
Analyzed glitch and amenity reports to
identify trends and implement
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improvements, optimizing service delivery.
Managed email and internal
communications, resolving issues swiftly
and coordinating cross-departmental
efforts for seamless operations.
EDUCATIONAL
GUEST EXPERIENCE AGENT
HISTORY Rixos Kemer/Antalya | June 2022 - March 2023

Odessa National University of Food Provide attentive and personalized
Technologies assistance to guests throughout their stay,
Tourism Management addressing and resolving any issues or
Wine technologies concerns promptly.
Handle and resolve guest complaints and
Bachelor degree
problems with a focus on maintaining high
2016 - 2020
levels of satisfaction and loyalty.
Efficiently manage room assignments and
LANGUAGES coordinate restaurant reservations to
ensure a seamless experience for guests.

Ukrainian
GUEST EXPERIENCE AGENT
Russian
Limak Cyprus | Jan 2022 - May 2022
English
Turkish
Handled reservations for casino events,
restaurant dining, and concerts, ensuring all
guest preferences and needs were met.
REFERENCES Provided exceptional service by taking care
of guests' needs, addressing their
concerns, and ensuring a memorable
experience during their stay.
Diana Aytaş - Operations
Manager - Mandarin Oriental GUEST EXPERIENCE AGENT
Bodrum
Titanic Luxury Collection Bodrum | April 2021 -
November 2021

Provided exceptional service by addressing
guest needs, resolving issues promptly, and
Emel Elif Buber - Assistant
ensuring a high level of satisfaction
General Manager - Titanic Luxury
throughout their visit.
Collection Bodrum
Offered personalized advice and assistance
to guests, enhancing their overall
experience with customized solutions and
Contact information will be attention to detail.
Acted as a personal assistant for guests,
shared when needed
managing requests for yacht charters,
transportation, and other special services to
enhance their stay.

GUEST EXPERIENCE AGENT
Lujo Art&Joy Hotel Bodrum| April 2018 - March 2020

Offered personalized recommendations and
solutions, from daily activities to luxury
arrangements, to ensure a bespoke and
unforgettable guest experience.
Conducted inspections to maintain high
service standards and identify areas for
improvement.