Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16169257/

Опыт работы

Пауза в карьере

с 05.2025 по 02.2026 (10 месяцев)
Переезд

Account manager

с 11.2024 по 04.2025 (6 месяцев)
Business Co., Remote (Transportation and logistics)

- Built and managed a consistent outbound pipeline of U.S.-based prospects through daily research-driven prospecting activities.
- Generated new business opportunities through multi-channel outreach (email, calls, social), contributing to monthly and quarterly sales targets.
- Negotiated and closed contracts, increasing deal win rates and ensuring favorable commercial terms.
- Managed and grew key accounts, contributing to revenue growth and improved client retention.
- Leveraged market insights and customer data to optimize sales strategies and improve overall performance.

Account manager

с 01.2022 по 05.2024 (2 года 5 месяцев)
Illuminates, Kharkiv (IT)

- Acted as the main client liaison, managing end-to-end account relationships and ensuring consistent service delivery.
- Strengthened long-term partnerships, contributing to improved customer retention and repeat business.
- Grew account revenue by identifying client needs and recommending tailored solutions and services.
- Worked cross-functionally with project teams to track project progress, mitigate risks, and identify new business opportunities.
- Oversaw contractual and legal documentation, ensuring accuracy, compliance, and timely client approval.

Customer success manager

с 06.2021 по 12.2021 (7 месяцев)
IAG, Kharkiv (Telecommunications and networking)

- Handled customer interactions via phone, providing accurate information and timely support.
- Utilized CRM systems to log interactions, track issues, and maintain up-to-date customer records.
- Guided customers through order procedures and service usage to ensure a smooth experience.
- Responded to customer inquiries and resolved issues efficiently, maintaining high satisfaction levels.
- Managed customer complaints professionally, identifying root causes and escalating when necessary.
- Delivered consistent, empathetic customer support while maintaining a professional communication standard.

Account manager

с 04.2019 по 12.2020 (1 год 9 месяцев)
Roots Dev, Remote (Real estate)

- Advised prospective clients on agency services, effectively positioning the firm as the preferred partner and negotiating favorable terms.
- Coordinated property marketing and advertising initiatives to maximize visibility and buyer interest.
- Communicated new property listings to qualified prospects using internal databases and targeted outreach.
Conducted property viewings and client consultations, guiding buyers through the purchase process.
- Qualified buyers based on financial readiness and purchase intent to ensure efficient deal progression.
- Prepared and managed transaction documentation, including representation agreements, purchase contracts, and closing statements.
- Matched buyer requirements with suitable properties based on needs, budget, and market conditions

Образование

Faculty of Law

Law, Kyiv
Высшее, с 2010 по 2014 (4 года)

Дополнительное образование и сертификаты

Нет дополнительного образования и сертификатов.

Знания и навыки

• Ability to work in multitasking mode
• Communicability
• Management of CRM
• Adaptability
• Honesty
• Handling objections
• B2B Sales
• Conflict-free
• Discipline
• Educability
• Goodwill

Знание языков

• Арабский — свободно
• Английский — свободно