Контактная информация

Соискатель указал телефон .

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16188946/

Опыт работы

Data Entry/Customer Service Team Lead

с 04.2020 по наст. время (5 лет 10 месяцев)
Transporeon, Дистанційно (Транспорт, логістика)

•Lead and coach a team of specialists to ensure accuracy and efficiency across global logistics data systems (indifferent periods – from 20 to 35 employees). Coaching, growing and promoting top performers up in positions.
•Experienced in hiring activities (strong interviewing abilities, including behavioral and competency-based methods, ensure positive candidate experience and supports employer branding, high results of conducted interviews – 95% of employees were hired and passed probation period).
•Collaboration experience with different teams (operational, development, QA; escalations, Jira workflows).
•Experience in communication with multinational teams, located in different time zones.
•Managed team workload and capacity planning, ensuring 100% resource utilization (work according to KPI).
•Improvements of process that increased data handling speed by 15% and effectiveness of work on 25% (quantity of performed work per 1 FTE in comparison with previous year) while maintaining quality standards.
•Conducted regular performance reviews and one-on-one coaching sessions.
•Supported implementation, testing (so-called User Acceptance Test), and maintenance of new tools/software to improve team productivity.
•Deep knowledge of Jira (configuration, automation, dashboards, SLA); actively worked with Jira to track progress, manage issues, and report metrics. Administration of Jira projects.
•Deep knowledge of Customer Service duties (SLA, quality of actions/feedback, work with problematic cases, claims, CSAT).
•Managing of team responsible for user management and update of data via interface (access creation, work with Master Data files, clarification with Clients, handling of problematic cases, work with different planforms (internal Transporeon platforms)
•Reporting (weekly, monthly, yearly) using direct data from the system, BI, dashboards.

Electronic Data Processing Auditor

с 07.2018 по 03.2020 (1 год 9 месяцев)
Transporeon, Київ (Транспорт, логістика)

•Audited and validated freight invoices via internal platforms, ensuring 100% accuracy before billing.
•Analyzed shipment and logistics data to detect discrepancies and optimize data flow.
•Collaborated with customers to resolve data inconsistencies promptly.
•Helped streamline data validation processes, improving audit throughput.

Образование

Taras Shevchenko National University of Kyiv

Physics Faculty, Київ
Высшее, с 2016 по 2018 (2 года)

Master’s Degree in Physics and Astronomy (Nuclear Power Engineering)

Taras Shevchenko National University of Kyiv

Київ
Среднее, с 2011 по 2016 (5 лет)

Bachelor’s Degree in Physics (Nuclear Power Engineering)

Знания и навыки

• Пунктуальність
• MS Office
• Jira
• Data analysis
• Leadership
• Mentoring
• Attentiveness
• Work with customers
• Onboarding for staff
• Optimization of business processes
• Product quality control
• Team management
• Teamwork
• Conflict settlement
• Document management

Знание языков

• Английский — выше среднего
• Украинский — свободно