Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16214509/?puid=343982

Опыт работы

Support manager

с 02.2024 по 09.2025 (1 год 8 месяцев)
Wolt Technologies (KZ), Дистанційно (Готельно-ресторанний бізнес)

Customer support
Multitask
Empathy and advertence
Food cases (like delivery of the wrong dishes, missing positions, damage)
Courier support (like traffic accidents, contacting customers, account help)

It was like Glovo, the delivery service from Finland. I loved their humane attitude towards their clients. The only reason I left the company - there is no remote, and I left the country

Sales manager

с 10.2022 по 07.2025 (2 года 10 месяцев)
AO Technodom (KZ, like Rozetka), Дистанційно (Роздрібна торгівля)

Sales via calls, only hot sales
Delivery problem solving
Courier monitoring

It was a nice place, yet I wasnt comfortable with the office location.
There is a big action for installment plan events in one of the biggest banks of Kazakhstan, and all sale managers had increased workload for more than a week, 12-16h shifts. Ive been working for ~168 hours for 11 days without a dayoff, burned out, and got too stressed after these days.

Customer service manager

с 09.2020 по 05.2021 (9 месяцев)
AO Kaspi.kz (KZ), Дистанційно (Фінанси, банки, страхування)

Avia tickets sales, fixing user's mistakes (such as wrong name/surname at the tickets)
Online shop support (refunds, delivery, payment)
Customer support in the banking sphere (RU/KAZ langs)

I didn't manage to come in agreement about my work schedule. HR wanted to put me into VIP client support and then - to Team Leads. This position entailed a huge workload (like 12h per day, weekend shifts and 7/1 work, stressful KPIs, own team, uncomfortable office and less 1000$ per month), so I refused.

Customer support representative

с 10.2016 по наст. время (9 лет 4 месяца)
LCC "Aurora Gaming", Дистанційно (IT)

Customer support
QA Testing
Localization (from Chinesse to English and Russian)
Team management
Project management
Bug report
Technical documentation
Creating user manuals
GameDev, C++, Lua

I started when I was 14 y.o. as a support (back then Ive been playing a lot), but with time my responsibilities grew from a usual game support to administrator. I managed to assemble and train our own little team (about 12 people) that works fine without me now. I still need there as a QA specialist and Project Manager during big tests (team of testers is about 50 members), and it used to be smoothly from 2020. Doing this in my free time as a hobby.

Образование

CATEC (Kazakhstan, Almaty)

Computer hardware and software, Київ
Среднее специальное, с 2016 по 2020 (4 года)

Знания и навыки

• Висока працездатність
• Technical support for users
• Data management
• Team management
• Creation of test documentation

Знание языков

• Английский — выше среднего
• Украинский — начинающий
• Казахский — выше среднего

Дополнительная информация

Hi!

Im not dependent on power outages, my laptop is fine with them for 9-11 h

If you don't have any problems with me barely speaking Ukrainian (Im learning!) and the fact that Im a resident of Kazakhstan (currently living in Kirovograd) - feel free to contact me anytime ~