Анастасія

ANASTASIIA DIACHENKO
Customer support manager
​ [открыть контакты](см. выше в блоке «контактная информация») ​ [открыть контакты](см. выше в блоке «контактная информация»)
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​ LinkedIn/Portfolio ​ Melestiu 26/3, Chisinau ​ 04.09.1992

EXPERIENCE SUMMARY

Customer Support Agent 2020 - 2025 A strong background in customer
support and international relations
LLC Create Comfort USA USA is demonstrated, with extensive
• High quality assistance and maintaining clear communication with clients experience in communication with
• Resolving customer issues, personalized support and ensuring a smooth and esteemed global institutions.
positive experience Proven capabilities in organization,
• Scheduling and setting up of appointments event coordination, and translation
• Organization and plan of crew's routes to ensure timely arrivals, smooth workflow reflect a commitment to enhancing
organization customer experience and fostering
collaborative partnerships.
Enthusiasm for contributing to
Interpreter 2016 - 2019 impactful initiatives and driving
operational excellence is evident,
National Prosecution Academy of Ukraine Kyiv, Ukraine aligning well with a mission focused
• Simultaneous, word for word translation on meaningful engagement and
• Organization of prosecutors' visits abroad, conferences, seminars support within a dynamic
• Oral and written translation (EN/UA) (UA/EN) environment.
• Business trip organization, documentation control

Head of project coordinators department 2014 - 2016 KEY ACHIEVEMENTS
Scheduling Worldwide™ by 4Service™ Kyiv, Ukraine
• Coordinated marketing research initiatives and enhanced customer service projects ​ Boosted Satisfaction
• Oversaw team efficiency and ensured timely project delivery Rates
• Conducted mystery shopping audits, handled recruitment, and facilitated client Increased customer
communication satisfaction by 20% through
improved communication
strategies.
EDUCATION
​ Optimized Project
Bachelor and Master degree 2009 - 2015 Timelines
Reduced project completion
University Kyiv, Ukraine time by 30% by streamlining
• National Taras Shevchenko University of Kyiv. processes.
• Bachelor and Master degrees
• Translator/interpreter, teacher of English
​ Orchestrated Global
Events
Facilitated 50+ international
collaborative events and
conferences.

​ Led Successful Team
Managed a team of 10,
achieving 95% on-time project
delivery rate.

LANGUAGES
Deutsch Advanced

English Proficient

French Intermediate

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