Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16393570/

Опыт работы

Customer support representative

с 01.2023 по наст. время (3 года 3 месяца)
Uncu fashion house, Remote (Light industry)

- Maintained accurate records of customer interactions and updated customer details in the CRM.
- Responded to customer inquiries across WhatsApp, Instagram, email, and phone with fast, friendly, and professional communication.
- Assisted customers with product selection, sizing, order placement, and delivery updates.
- Resolved complaints and escalated issues to management when needed.
- Managed order confirmations, tracking numbers, and follow-ups to ensure timely delivery.
- Provided after-sales support including returns, exchanges, and refunds.
- Helped increase repeat purchases by delivering a positive customer experience.
- Documented customer feedback and shared insights with the team to improve service quality.

Образование

University of Lagos

Theatre Arts, Other countries
Высшее, с 2018 по 2023 (5 лет)

Дополнительное образование и сертификаты

Project Management

2025
Сертификат

Знания и навыки

• Punctuality
• Data management
• Project management
• Fast typing
• Responsibility
• Receiving incoming calls

Знание языков

• Английский — свободно
• Китайский — начинающий

Рекомендации

Danmole Oladimeji Taofeek

Danmole Oladimeji Taofeek

Customer support representative, Uncu Fashion House