Катерина

Kateryna Vergun
📍 Kyiv, Ukraine
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Professional Summary
Results-driven Project Manager and Technical
Support Specialist with over 10 years of experience
in inance, project management, and IT support.
Experience in SQL databases, system administration,
and inancial operations. Adept at team coordination,
process optimization, and business analysis.
Passionate about bridging the gap between business

Educa on
Kyiv National Economic University named after Vadym Hetman (KNEU)

📅 2007 – 2013
📚 Master’s Degree in International Business Management

Professional Experience
Project Manager – Process and Automa on Department
📍 NDA | 🗓 Feb 2024 – Now

Key Responsibilities:

Implementation of MS Dynamics BC – Acted as the company’s representative in collaboration
with the integrator.
Creating User Manuals – Developed comprehensive user guides for system navigation and usage.
Backlog Management – Maintained and prioritized the product backlog.
Development Planning & Tracking – Scheduled development timelines and ensured the team met
deadlines.
Product Owner & Technical Support Specialist – Budge ng and Treasury Department
📍 Regional Gas Company (RGC Ltd.) | 🗓 Oct 2020 – Dec 2023

Key Responsibilities:

• Ensured system performance and stability.

• Provided technical support and user guidance.

• Corrected data inconsistencies using SQL.
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 • Quickly responded to critical system failures and conducted root cause analysis.

• Led standups and managed sprint planning.

• Improved system performance and user experience.

• Managed user requests via Service Desk, Outlook, and phone.

• Collaborated with cross-functional teams to resolve issues.

• Participated in IT committee to de ine KPIs and roadmap.

• Administered Active Directory for access management.

• Conducted feature testing for system improvements.

Leading Specialist – Management Accoun ng & Controlling (Treasury Department)
📍 Regional Gas Company (RGC Ltd.) | 🗓 Dec 2015 – Oct 2020

Key Responsibilities:

• Veri ied payment orders, contracts, and approvals.

• Reconciled payments with internal systems.

• Monitored contract terms and payment schedules.

• Processed bank transactions and balance analysis.

• Maintained inancial reports for management.

Secretary – Administra ve Department
📍 Regional Gas Company (RGC Ltd.) | 🗓 Jan 2014 – Dec 2015

Key Responsibilities:

• Managed calls, correspondence, and guest reception.

• Scheduled meetings and appointments for the CEO.

• Organized of ice operations, supplies, and cleanliness.

• Handled hotel and travel bookings for employees.

• Coordinated corporate events and administrative tasks.

Accountant – Financial Department
📍 Ministry of Internal Affairs of Ukraine (Internal Troops) | 🗓 Oct 2012 – Dec 2013

Key Responsibilities:

• Processed invoices, fuel receipts, and expense reports.
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 • Managed cash transactions and bank payments.

• Conducted inventory checks and reconciliations.

• Maintained accounting records in both paper and digital formats.

Skills & Competencies
✅ English - B1

✅ Project & Product Management: Agile, Scrum, Roadmap Planning

✅ Database Management: SQL Queries, Data Corrections

✅ Task Tracking & Documentation: Jira, Con luence, Redmine

✅ Financial & Treasury Operations: Payment Processing, Banking Systems

✅ Technical Support & Administration: Active Directory, Service Desk

✅ Business Communication & Coordination: Cross-functional Teamwork, Stakeholder
Management

✅ Software Testing & QA: Manual Testing, Black Box Testing

Personal Quali es
✔ Strong analytical mindset and problem-solving skills

✔ Excellent organizational & communication abilities

✔ Passionate about bridging business & IT teams

✔ Team player with a proactive and goal-oriented attitude
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