Viktoriia

VIKTORIIA MASLENNIKOVA
Kyiv, Ukraine | [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY
Customer focused professional with 9 years experience in a Five-Star hospitality
environment. Proven ability to multitask in a fast-paced environment with a focus on
proactive problem solving. I am eager to leverage my skills to drive success in my next role.

EDUCATION
State Academy of Culture and Arts Management, Kyiv, Ukraine
Master of Sociology

EXPERIENCE
Harding Brothers Limited, Bristol, UK​ ​ ​ ​ ​ 04/2025 - Present
Sales Associate at Carnival Cruise Line
●​ Creating a memorable retail experience for guests on board
●​ Maximise sales by promoting a quality range of products through a variety of in-store
events
●​ Participate in promotional events such as fashion shows and presentations
●​ Maintain good stock control and impeccable visual merchandising standards in store
●​ Leading and inspiring the team to provide exceptional customer service, whilst
delivering sales and profit targets

Belk, Rock Hill, SC, USA​ ​ ​ ​ ​ ​ ​ 10/2024 - 01/2025
Fragrance Associate
●​ Being a role model and demonstrating excellent customer service
●​ Executing promotions and special events/pre-sells
●​ Meeting and exceeding credit application goals
●​ Following procedures for all system including counts, markdown, retickets, inventory
control
●​ Maintain floor and stock areas consistent
●​ Unpacking new merchandise in a timely manner
●​ Assist with additional duties during busy times

Virgin Voyages Cruise Line, Plantation, FL, USA ​ ​ ​ ​ 07/2021 - 07/2024
Server
● Presentation of complex menus to guests ensuring the most memorable dining
experience by providing friendly, courteous and professional service.
● Maintain complete knowledge of all menu items, cooking methods and beverage
selections
● Ensure compliance with U.S Public Health food safety guidelines, standards and
regulations.
● Responsible for providing support and training assistant servers on respective
food/beverage menus, standards and steps of service
● Be familiar with all cruise services/features and activations to respond to customers
inquiries
● Sell and increase sales of special offers of food and beverages, wine tasting, drink
package etc.
 ● Assist with embarkation/disembarkation procedures and luggage handling
● Perform other Restaurant, Room Service and Crew Dining Service including inventory.

Princess Cruises, Santa Clarita, CA, USA ​​ ​ ​ ​ 07/2013 - 04/2019
Waitress
● Providing a positive first and last impression to every guest
● Preparing table settings and maintaining service stations in line with all the Company
protocols and U.S public health standards
● Delivering food and beverage as requested, in timely manner, in correct service order
to ensure each guest’s needs have been met and suggest solutions to any issues
● Good knowledge of food and beverage menus used throughout the fleet
● Executing all the responsibilities for passengers embarkation/disembarkation and
required emergency duties
● Assisting managers with coaching of new personal

Restaurant “Mercury”, Zelenodolsk,Ukraine ​ ​ ​ ​ 05/2011 - 05/2013
Waitress

State Academy of Culture and Arts Management, Kyiv, Ukraine ​ 02/2003- 04/2010
HR Assistant Manager
● Providing optimal administration support and assisting with various HR tasks such as
recruitment, on-boarding and holiday scheduling
● Helping to manage the updating and digitisation of personnel and students files and
staff performance reviews
● Overseeing timesheet administration for payroll processes
● Performing general administration for all filing needs
● Updating job boards