Okolo
Customer support representative
- Рассматривает должности:
- Customer support representative, Sales manager, Traffic manager, Dispatcher, Contact center operator, Logistician, Sales representative, Regional manager, Development manager, Executive assistant
- Возраст:
- 23 года
- Город проживания:
- Киев
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон и эл. почту.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16471234/?puid=169982
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Sales Representative
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PROFESSIONAL EXPERIENCE
Sales Representative | Brightwave Distributions | Jun 2022 – Dec 2023
Brightwave Distributions handles the logistics of storing, transporting, and selling of
brand new electronics.
• Grew monthly territory sales by 28% YoY, increasing distribution from $66,000 to
$84,000 across 80 retail outlets
• Expanded route coverage by 35%, adding 42 new retailers in underserved zones
within 6 months
• Increased customer retention to 94% by running monthly check-ins and resolving
delivery issues within 24h
• Cut average order-to-delivery cycle from 5 days to 3 days by streamlining route
planning with logistics team
Sales & Customer Support Representative | Trelano Foods Group | Feb 2024 – Jan
2026
Trelano supplies packaging + inventory tech to food distributors in Europe. I handled
new accounts + post-sale support for 50+ clients.
• Grew account revenue by 26% YoY across 80+ retail + foodservice clients,
generating $31,000 in incremental sales.
• Maintained 96% customer retention rate by resolving order, delivery, and quality
issues within 24 hours
• Reduced product returns by 22% by training clients on proper storage and shelf-life
management
• Expanded distribution to 25 new restaurants + grocery stores in 6 months through
in-person demos and tastings
Dispatcher | NorthStar Freight Solutions | Toronto, Canada | Jun 2021 – April 2022
Managed US-Canada cross-border loads.
• Coordinated 20 loads/week with 99% documentation accuracy. Zero rejected
invoices due to POD errors for 18 months straight
• Saved $180K annually by auditing detention charges and pushing back on invalid
fees with brokers
• Built driver rapport — had a 92% driver retention rate on my fleet. Drivers requested
to stay on my board because I respected their home time
Skills
• Sales Execution: Prospecting & Outbound, Consultative Selling, Objection Handling,
Deal Closing, Rate negotiation
• Customer Support & Retention: Account Health Monitoring, , Proactive Outreach,
Escalation Management
• Leadership & Collaboration: Cross-functional Communication, Mentoring new
Reps, Conflict resolution
• Tools & Data : Salesforce, HubSpot, Intercom, Outreach, Excel/Sheets for tracking
ELD systems
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