Наталія

NATALIYA LUCHAK
HR Business Partner | Head of HR
[открыть контакты](см. выше в блоке «контактная информация») | Linkedin Lviv, Ukraine | Remote

SUMMARY
Strategic and people-centric HR leader with 10+ years of experience across tech, SaaS, and outstaffing. Proven ability to scale HR
operations, align people strategy with business objectives, and advise senior leadership. Track record of building HR from scratch,
doubling team sizes, improving engagement, and leading change through data-informed and inclusive practices.

ACHIEVEMENTS:
• Scaled Keepit Ukraine from 50 to 100 FTE within 12 months; established full HR cycle and culture alignment.
• Implemented BambooHR at Eteam, streamlining operations and enabling analytics-driven decision-making.
• Implemented automation tools for time tracking and HR reporting at Eteam, saving 100+ hours annually in manual HR tasks.
• Collaborated with co-founder at InventorSoft to align headcount planning with budgets and forecasts, ensuring profitability and
resource efficiency.
• Introduced proactive retention strategy for client-facing engineers at InventorSoft, reducing turnover in critical roles by 20%.
• Designed and implemented reward strategy (salaries, bonuses, non-monetary incentives), boosting motivation and retention.
• Launched global benefits programs (e.g., health insurance, gifting budgets) based on employee feedback, improving engagement
and retention.
• Led compensation benchmarking and co-created benefits policies aligned with company strategy and budget.
• Adapted onboarding and communications to bridge cross-cultural gaps across EU and US teams.

CORE COMPETENCIES:
Technical: HR Lifecycle Management, HRIS Implementation (BambooHR), Compliance & Labor Law, Talent Acquisition & Retention,
Performance Reviews, Remote/Hybrid Teams, HiBob, Officevibe, Google Workspace, Jira, Trello, Slack, Notion, ATS (Huntflow,
CleverStaff), Confluence, Zoom, SurveyMonkey
Leadership: Strategic HR Planning, Ethical Leadership, Organizational Change, Team Enablement, Crisis Communication, Conflict
Mediation
Business Acumen: Budget & Cost Optimization, Workforce Planning, KPI-Linked HR Initiatives, Revenue-Driven Scaling, FOP/PE
Model Coordination, Office Expansion Strategy
Interpersonal: Stakeholder Partnership, Cross-Functional Collaboration, 1:1 Facilitation, Internal Communications, Client
Engagement, Leadership Coaching
Strategic Thinking & Analytics: HR Metrics & Dashboards (eNPS, ESAT, CSAT), Feedback Loops, Risk & Retention Analysis,
Continuous Improvement
Global & Cultural Effectiveness: Cross-Cultural Adaptation, Inclusive Onboarding, Global Policy Localization, Remote Team
Alignment, DEI Sensitivity

EXPERIENCE
HR Business Partner Lviv, Ukraine | Remote
InventorSoft 02/2022 - Present
Boutique IT outstaffing provider serving international engineering teams.
Led the development and execution of HR strategy for engineering teams, ensuring smooth onboarding/offboarding processes, while
optimizing people management practices to support business growth and operational efficiency.
• Acted as a strategic advisor to business leaders, aligning HR initiatives with organizational goals to support business growth and
operational efficiency.
• Facilitated regular 1:1s and wellbeing check-ins with developers to strengthen engagement, performance, and retention.
• Maintained client relationships through ongoing feedback loops to ensure performance alignment and anticipate staffing needs.
• Partnered with leadership to assess development needs, launch learning programs, and lead performance review cycles.
• Proactively resolved project-level conflicts to maintain team stability and client satisfaction.
• Supported recruitment in collaboration with TA to meet evolving client project demands.
• Oversaw time tracking, reporting accuracy, and invoice coordination with finance to ensure billing transparency.
• Led HR policy design and governance to support scalability, compliance, and clear ownership.
• Used HR analytics and dashboards to monitor trends, drive continuous improvement, and support data-driven decisions.

HR Manager Lviv, Ukraine | Remote
Eteam 2021 - 2022
International outstaffing/outsourcing firm with cross-border delivery.
• Designed and integrated end-to-end HR processes—including onboarding, performance evaluations, L&D, internal/external
comms, and employer branding-into daily operations
• Spearheaded HR strategy development with C-suite to align organizational priorities with talent goals
• Provided guidance to team leads and PMs on employee relations, policy interpretation, and leadership practices
• Implemented employee satisfaction programs (eNPS, ESAT), analyzed results, and drove engagement improvements
• Established and monitored client satisfaction metrics (CSAT), enhancing service delivery
• Facilitated 360° feedback cycles, translated insights into development plans
• Executed company-wide events and recognition programs to reinforce culture
• Led BambooHR rollout, trained managers, and streamlined reporting/data workflows
EXPERIENCE
Head of People and Culture Lviv, Ukraine | Remote
Keepit 2020 - 2021
SaaS company specializing in cloud data protection.
• Designed and launched a cultural onboarding initiative to support effective communication and teamwork between Keepit's teams
in Ukraine and Denmark
• Developed and executed strategic HR initiatives for scaling the organization, overseeing the full employee lifecycle
• Oversaw recruitment in Ukraine, doubling headcount from 50 to 100 and expanding TA team from 1 to 4
• Built the HR function from scratch: pre-onboarding, onboarding, offboarding, performance, EVP
• Implemented supportive policies during COVID-19 and led change communications
• Ensured legal compliance for PE (FOP) and controlled budgeting
• Directed office administration, vendor relations, and doubled office size in 1.5 months

EARLY EXPERIENCE
Operations Manager | Windmill Smart Solutions | 2019 – 2020 - Oversaw administrative and HR operations during organizational
restructuring.
Deputy Administrative Director | Intellias | 2017 – 2019 - Managed admin teams, workplace strategy, vendor relations, and
supported executive HR/finance ops.
Deputy Administrative Director | N-iX | 2016 – 2017 - Coordinated operational processes and supported internal communication for
scaling development teams.
Senior Office Administrator | PwC | 2008 – 2016 - Led corporate office operations, supported onboarding and compliance, and
served as administrative liaison.
Administrative Manager / Finance Analyst | Foxtrot | 2007 – 2008 - Handled finance documentation and operational support in a
national retail chain.

EDUCATION AND CERTIFICATIONS
Lviv Polytechnic National University
Master’s Degree in Economics (Second Higher Education) | 2005 – 2007
Specialist Degree in Applied Linguistics (Equivalent to Master’s) | 2001 – 2006

Certifications:
• HR Director Program (Laba)
• Leadership by Oksana Smilka (2023)
• Employee Lifecycle Mastery by Yuliia Kudina (2024)
• Courses in People Analytics, Compensation Strategy, Performance Reviews, Mental Health in the Workplace

LANGUAGES
English (Advanced) Ukrainian (Native)