Mariia

Mariia
Hordilei
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ABOUT ME WORK EXPERIENCE
Motivated and detail-oriented philology
student with over a year and a half of
experience in the hospitality industry as a hotel Jess Hotel Królewski | April 2024- Present
receptionist. Skilled in multilingual
receptionist
communication, customer service, and
administrative support. Fluent in Ukrainian,
Polish, English, and Russian, with a basic
Managed front desk operations for a busy
knowledge of German and Spanish. Currently international hotel with guests from across
developing a personal language education
project, demonstrating strong organizational Europe
and entrepreneurial skills. Highly adaptable, Handled bookings through Booking.com and
responsible, and eager to contribute to a
dynamic international team. internal PMS systems
Welcomed guests, processed check-in/outs,
SKILLS and provided proffesional support in multiple
Initiative & Leadership languages

Problem Solving Tutor | september 2021- april 2024
Administrative Support English tutor for children and teens online
Multilingual communication

Customer service excellence “Bar Derkacz”| october 2022- march 2024

Interpersonal skills Work as a bartender in a local bar in Gdansk,
team collaboration
Poland
Communicate with people in multiple
languages.
LANGUAGES
ENGLISH - C1 EDUCATION
UKRAINIAN - NATIVE
National Aviation University, Kyiv, Ukraine
POLISH - C1
| 2021 - 2026
GERMAN - A1
Bachelor of Philology, Germanic languages
SPANISH - A2 and literatures, first - English (translating
RUSSIAN - C1 including)