Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16732045/

Опыт работы

Head of L2 Operations/Product Manager (ELK)

с 04.2025 по наст. время (10 месяцев)
Fozzy Group/TemaBit, Київ (IT)

•Leadership of 24/7 L2 Operations (Telecom / Windows / Unix)
•Resource, workload, and escalation management
•Monitoring and control of SLA, KPI, and availability of critical services
•Collaboration with business stakeholders, Head of Department, and infrastructure teams
•Product Manager for ELK: monitoring and analytics for POS Unix systems
•Preparation of management reports for the business
on service availability and incident root causes
(impact on SLA and operational risks)
•Improved incident manageability and SLA transparency,
enabling the business to better control service stability
•Established a scalable L2 Operations model

Team Lead L2 Telecom

с 01.2021 по 04.2025 (4 года 4 месяца)
Fozzy Group/TemaBit, Київ (IT)

•Established L2 Telecom from scratch
•Scaled the team from 4 to 10 engineers
•Implemented a 24/7 shift-based support model
•Transferred up to 70% of operational tasks from L3 to L2
•Channel monitoring (Nagios → Zabbix, custom performance monitoring system), analytics and SLA tracking

Lead Engineer Telecom

с 06.2018 по 01.2021 (2 года 8 месяцев)
Fozzy Group/TemaBit, Київ (IT)

•Design and operation of WAN / LAN / Wi-Fi networks
•Troubleshooting of complex network incidents
•Coordination with service providers
•Scale: 600–1,000 sites, up to 2,000 communication links

Образование

Kyiv National Economic University named after Vadym Hetman

MBA (Master of Business Administration), Київ
Высшее, с 2023 по 2025 (2 года)

National Technical University of Ukraine 'Kyiv Polytechnic Institute'

Industrial Electronics, Київ
Высшее, с 2001 по 2007 (6 лет)

Знания и навыки

• Наполегливість
• Управління персоналом
• Управлінські навички
• Уміння аналізувати
• Стратегічне планування
• Самостійне прийняття рішень

Знание языков

• Украинский — свободно
• Английский — средний