Maksym

Maksym Fedchenko Profile

Crypto Specialist with experience in sales, customer support, and crypto
projects, including partnerships, community growth, and go-to-market support. I
have worked with crypto services, exchanges, and blockchain products in remote,
international teams.
I help build clear sales and support processes, improve client onboarding, and
manage lead qualification and customer communication across different stages of
the user journey.
My background includes customer support leadership, KYC checks,AML-
Compliance and resolving complex user cases. I support users with deposits,
withdrawals, account issues, and platform functionality
Personal details
Employment
Maksym Fedchenko

[открыть контакты](см. выше в блоке «контактная информация») Sales Manager Aug 2025 - Feb 2026
AMLofficer, Remote
Building a structured and scalable sales workflow specifically for AML
Chernivtsi, Ukraine
compliance services.
Conducted online sales meetings, presenting AML solutions and handling
[открыть контакты](см. выше в блоке «контактная информация») negotiations.
Actively sold services, including upselling additional AML and compliance
products.
Languages Supported lead qualification, client onboarding, and ongoing client
communication.
Managed CRM systems: tracking tasks, deals, and client interactions.
Ukrainian - С2
Helped establish internal documentation, and daily operational routines for the
Russian sales team.
Collaborated closely with management to improve communication and
English - B1 decision-making processes.

Head of Customer Support Jul 2024 - Jan 2025
Skills GrandCombat TON, Remote

Built and managed a multilingual support team
Crypto Knowledge
Created KPIs and SOPs for high-efficiency workflows
Payment Systems, Blockchain Provided technical assistance to users (wallet issues, transactions,
onboarding)
KYC/AML/Risk awareness Facilitated business communication, partnerships, and upselling services

Communication & Sales
Customer Support Aug 2023 - Feb 2024
Technical Support
QMALL Exchange, Remote
Research & Partnerships
Responded to user inquiries regarding crypto transactions, KYC procedures,
CRM Systems and platform features via chat and email support
Assisted in resolving user issues related to deposits, withdrawals, trading, and
account access in a timely and professional manner
Hobbies Monitored and escalated suspicious activities or potential fraud to the Risk &
Compliance team
Helped onboard new users by providing step-by-step guidance and
Crypto & Web3
educational materials
Investing & High-Risk Startups Supported campaign-related user interactions during token listings, airdrops,
and other marketing activities
Travel & Exploring

Gaming & Сars
Crypto Advisor Oct 2024 - Dec 2025
Internet Culture & Meme WEB3 agency Systemno, Remote

Vibe coding Advising on blockchain integration, tokenomics, and decentralized
ecosystems
Assisting with go-to-market strategies and community growth
Facilitating partnerships and cross-marketing opportunities
Supporting fundraising efforts and investor relations
Mentoring teams on best practices in Web3 product development and user
experience

Education

Associate's Degree in Computer
Programming
Chernivtsi Polytechnic College, Chernivtsi, Ukraine

Bachelor's Degree in Computer Science
Yuriy Fedkovych Chernivtsi National University, Chernivtsi, Ukraine

Courses

Amazon PPC

Shopify Full-Stack Development

Business Development Manager
Participated in partnership negotiations and B2B outreach
Supported the marketing and sales departments
Conducted research on market trends and competitor analysis
Completed with a recommendation from senior management