Yuliia

Yuliia Tymofiienko
Winnipeg, Manitoba
905-783-2794
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Professional Summary
Organized and detail-focused administrative professional with experience in office management, customer service, database management, and team supervision. Skilled in setting up office procedures, using CRM systems, analyzing data, and providing excellent support to both staff and clients. Strong communication skills and a proven ability to keep everything running smoothly.
Work Experience
Administrative assistance
IVR
Lviv, Ukraine | January 2021 – September 2022
• Planned and coordinated seminars, conferences, and meetings with staff and clients.
• Created and improved office procedures, ensuring smooth daily operations.
• Scheduled and confirmed appointments for clients and staff, managing calendars.
• Managed supplier contracts and made sure services were delivered on time.
• Answered phone calls and emails, handling customer inquiries through CRM software.
• Listened to employee concerns and resolved issues through organized grievance procedures.
• Conducted research and analyzed office data to improve workflow and service.
• Supervised and provided support to office and volunteer staff, ensuring tasks were completed on time.
Front Desk Receptionist
IVR
Lviv, Ukraine | October 2016 – December 2020
• Set up daily office routines, improving organization and efficiency.
• Performed data entry and managed the office’s digital database to keep records accurate.
• Provided customer support, answering client questions via phone and email using CRM tools.
• Organized staff meetings and addressed employee complaints, maintaining a positive work environment.
• Followed up with clients after service to ensure satisfaction and provide ongoing support.
• Analyzed office performance data to identify areas for improvement.
• Trained and supervised new office and volunteer staff.
Wrap Machine Operator
Aspire Bakeries
Winnipeg, Canada | December 2022 – Present
• Operate high-speed wrapping machines, ensuring quality and safety standards.
• Collaborate with the team to troubleshoot and solve production issues.
Skills
• Office Organization: Expert at organizing and managing office operations, meetings, and routines.
• Database Management: Skilled in managing digital databases, ensuring accurate record-keeping.
• CRM Tools: Proficient in using CRM software to handle client communications and track inquiries.
• Data Analysis: Capable of analyzing office data to identify trends and improve workflow.
• Customer Support: Strong experience in providing customer service and resolving client issues.
• Contract Management: Managed contracts with suppliers, ensuring timely renewals and services.
• Team Supervision: Experienced in training and supervising staff, ensuring tasks are completed effectively.
• Problem Solving: Adept at resolving staff issues and complaints, maintaining a positive work environment.
• Communication: Excellent written and verbal communication skills, with a focus on clear and friendly interactions.
• Time Management: Able to multitask, prioritize work, and meet deadlines efficiently.
Languages
• English: Fluent
• Polish: Advanced
• Ukrainian: Native
• Russian: Fluent
• French: Elementary