Контактная информация

Соискатель указал телефон и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/16785931/

Опыт работы

VIP manager

с 11.2023 по 12.2025 (2 года 2 месяца)
NDA, Дистанційно (IT)

Responsible for the full support of VIP‑level clients. Handled VIP client communications via WhatsApp and Telegram, as well as managing email communication in English. Provided personalized fast support
to ensure client satisfaction, promptly resolving inquiries and addressing requests. Assisted clients with tailored consultations, coordinated with internal departments to solve complex or technical issues. I
manage a personal database of over 400 active clients, as well as inactive and potential clients. The database includes more than 10 different projects, so I oversee communication, fulfillment of agreements, and service quality. I regularly maintain contact with active clients ‑ at least four interactions per month with each ‑ to ensure loyalty and ongoing cooperation, and with inactive clients ‑ at least twice
a month without being intrusive. I also make monthly calls to potential clients. I create personalized messages, emails, and offers tailored to each client’s needs, with a focus on maximizing client
satisfaction and VIP service. Communication is conducted mostly in English. Monthly KPI consistently exceeds 90%.

Support manager

с 03.2023 по 11.2023 (9 месяцев)
NDA, Дистанційно (IT)

Worked as a support manager, handling client inquiries via WhatsApp/Telegram chat and managing
email correspondence in English. Assisted clients in resolving day‑to‑day issues, provided consultations,
and responded promptly to requests. Collected and forwarded information to other departments for issue
resolution, such as technical matters. Skilled in clear and professional communication, maintaining
composure in high‑pressure situations, and quickly finding solutions while prioritizing client needs and
company policies.

Знания и навыки

• Уміння працювати в режимі багатозадачності