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TETIANA TULUMAN
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Umluj Saudi Arabia

Profile
Results-oriented professional specializing in operational management and customer service excellence. Proven ability
to communicate effectively and maintain composure under pressure, ensuring high- quality hospitality services.
Skilled in financial recordkeeping and staff training, contributing to enhanced service delivery. Focused on utilizing
hospitality expertise to achieve organizational goals and surpass client expectations.

WORK HISTORY
07/2025 – Present PREMIUM PLAZA LOUNGE/RED SEA AIRPORT
UMLUG, SAUDI GUEST SERVICE SUPERVISIR
ARABIA Supervise and lead a team of Guest Service Officers to deliver exceptional service
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quality in a 24/7 premium airport lounge operation.
Provide personalized and professional guest assistance, ensuring a welcoming
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atmosphere and a memorable experience for all passengers.
Oversee daily lounge operations including check-in, eligibility verification, payments,
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and guest inquiries while maintaining compliance with company standards.
Ensure the highest levels of cleanliness, food quality, hygiene, and safety through regular
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inspections and coordination with cross-functional departments.
Handle guest complaints and service recovery situations promptly and effectively,
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maintaining positive guest relationships and brand reputation.
Manage cash handling, shift handovers, and financial reporting to ensure accuracy and
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operational transparency.
Prepare and analyze daily and monthly performance reports, identifying areas for
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process improvement and service enhancement.
Plan and optimize staff scheduling and duty rosters according to operational demands.
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Train, mentor, and motivate team members to achieve performance excellence and
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maintain a strong service culture.

10/2023 – 01/2025 FOOD ART COMPANY, DELFINO RESTAURANT
RIYADH, SAUDI RESTAURANT FLOOR MANAGER
ARABIA Oversaw daily operations, including both front-of-house and back- of-house functions.
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Ensured smooth opening and closing procedures.
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Managed inventory systems, sourced suppliers, and negotiated vendor contracts.
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Maintained comprehensive financial records, monitoring income and expenses
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meticulously.
Recruited and trained staff members to uphold service standards.
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Organised shift schedules and allocated tables efficiently among waitstaff.
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Updated menus seasonally by liaising with the Head Chef and nutritionists.
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Cultivated a remarkable customer experience through dedicated service efforts.
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Resolved guest complaints swiftly and with professionalism.
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05/2022 – 09/2023 AMALCOM COMPANY, WALTON ST. SCALINI RESTAURANT
RIYADH, SAUDI HEAD HOSTESS
ARABIA Provided exceptional customer service for satisfaction and repeat business.
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Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
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Resolved customer issues calmly and professionally to maintain satisfaction.
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Increased guest satisfaction with prompt attention to requests and complaints.
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Led pre-shift meetings to discuss daily specials, changes on menu leading to better
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informed staff.
Managed reservation system to avoid overbooking and ensure timely seating.
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Took telephone bookings accurately, reducing chances of double booking or errors.
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Assisted servers during busy times to maintain quality of service.
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02/2022 – 05/2022 MAFAZ COMPANY, SO DELISIOUS RESTAURANT
RIYADH, SAUDI HEAD WAITRESS
ARABIA

10/2019 – 01/2022 RESTAURANT MILAN
KIEV, UKRAINE RESTAURANT ADMINISTRATOR

10/2008 – 09/2019 FURNITURE STORE COMFORT
UKRAINE OWNER OF THE FURNITURE STORE

EDUCATION
2003 – 2008 Bochelor's degree of Foreign Languages Ukraine
UKRAINE CHERKASSY STATE UNIVERSITY BY BOGDAN HMELNYCKY

SKILLS
Customer orientation Communicative Operational management
Staff training Financial recordkeeping VIP guest servicing

Handling pressure situations

LANGUAGES
ENGLISH RUSSIAN
Fluent Native

UKRAINIAN GERMAN
Native Beginner