Євгеній

Yevhenii Klevets
Hosting Customer Support Specialist at Namecheap
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Uzhhorod Zakarpattya, 88000 Ужгород

Education Personal details
Sep 2019 - Jul 2023 Date of birth
Uzhhorod National University | Ужгородський національний April 15, 2002
університет, Uzhhorod
Bachelor’s Degree in Software Engineering. LinkedIn
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Completed a bachelor's program in Software Engineering, specializing in klevets-b11756258
the design, development, implementation, and maintenance of software
systems.
Skills
Website Optimization
Employment
Technical Support
Support Services Specialist Apr 2023
Namecheap, Inc, Ukraine cPanel
As a Hosting Support Representative at Namecheap, I specialize in
delivering exceptional customer service and resolving technical Hosting Services
challenges related to hosting, domain management, and web
infrastructure in a fast-paced, customer-focused environment. Domain Name System (DNS)

Communication with customers

I began my career at Namecheap in the Pre-Sales department, focusing Live chat customer support
on communication with clients rather than resolving technical issues.
This role helped me develop strong interpersonal and communication
skills, ensuring potential customers received clear and accurate
Languages
information about our services.
English
In my Hosting Support role, I assisted with web setups, troubleshooting
DNS issues, optimizing server performance, and guiding clients through
best practices for managing their online presence. I worked extensively Ukrainian
with live chat and ticketing systems in English, providing clear and
effective communication to address client concerns.

Since September 2025, I have been working as a Domains Legal & Abuse
Representative, where my responsibilities include investigating and
processing complaints related to customer domains and handling
various types of abuse, such as phishing, fraud, malware, unsolicited
email activity, and other violations of Universal Terms of Service and U.S.
laws.

My role also involves communicating with customers regarding
suspended domains, TOS violations, and related matters via ticketing
systems, as well as collaborating with domain registries and other ISPs,
including managing domains with serverHold status. This position
requires strong analytical thinking, attention to detail, and a high level of
written English proficiency.